---
title: "Citizen Relationship Service"
ocid: "ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-07-21"
---

# Citizen Relationship Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a.json)

## Summary

The Department for Work and Pensions has awarded a contract for a Citizen Relationship Service, involving IT services such as consulting, software development, and support. The procurement method used was selective, by calling off from a framework agreement. The contract value is £1,303,270. The contract period is from July 1, 2023, to June 30, 2024. The buying organisation is based in London, England.

This tender for the Citizen Relationship Service presents an opportunity for businesses in IT services to provide application development, maintenance, architecture, business analysis, and more. Companies suited to compete are those capable of delivering services across British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The tender was awarded on July 1, 2023, creating potential for growth in the selected business sector.

## Notice

Procurement is to provide a delivery service which will provide application development, maintenance, architecture, business analysis, content and interactive design, QA and product management services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/21c332ae-0d7e-4917-9e19-ab0e15d56bd2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2023 |
| Submission deadline | 29 Jun 2023 |
| Future notice date | Not specified |
| Award date | 30 Jun 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,303,270 |
| Lots value | Not specified |
| Awards value | £1,303,270 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jul 2023 at 09:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/21c332ae-0d7e-4917-9e19-ab0e15d56bd2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/21c332ae-0d7e-4917-9e19-ab0e15d56bd2
  21st July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f05e576e-1155-4f09-a5c5-cf578dd39a9a
  Contract Management Framework - Best Practice Activities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e1f07ef-6463-4a49-bef1-37ff4730765a.json.