---
title: "Improving Customer Service APTR Facilities"
ocid: "ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2018-07-04"
---

# Improving Customer Service APTR Facilities

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d

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## Summary

The procurement process titled "Improving Customer Service APTR Facilities" was initiated by Highways England, located at The Cube, Birmingham. This project falls under the category of research and development services, with a focus on improving roadside facilities on all-purpose trunk roads in Yorkshire and the Humber. The tender period concluded on 25 June 2018, and the contract, valued at £155,244.58, has an effective period from 4 July 2018 to 31 March 2019. The procurement was conducted through a selective method, utilising a call-off from a framework agreement.

This tender represents a strategic opportunity for businesses specialising in technical consulting and research services, particularly those with experience in infrastructure and customer service enhancement initiatives. Companies capable of conducting scoping studies and evaluating facility planning and implementation would position themselves well to compete. As the project aims to derive insights into customer values and journey quality, firms with expertise in customer experience and safety engineering may also find suitable pathways to success in this competitive arena.

## Notice

Highways England Roadside Facilities team in the Customer Experience Group, Safety Engineering and Standards is looking to procure technical services to carry out 4 scoping studies to better understand the volume, planning status and fit for purpose levels of signed and non-signed facilities at four locations on all purpose trunk roads located within Highways England. To deliver the ambition outlined in the 'Customer Service Strategic Plan' this project will allow us to understand the value that customers place on roadside facilities and how the journey quality they provide can complement safety.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d4c9fb3-17d4-4695-858c-5c2aced6d056 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2018 |
| Submission deadline | 25 Jun 2018 |
| Future notice date | Not specified |
| Award date | 3 Jul 2018 |
| Contract period | 3 Jul 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £155,244 |
| Lots value | Not specified |
| Awards value | £155,244 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PELL FRISCHMANN |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 4 Jul 2018 at 11:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d4c9fb3-17d4-4695-858c-5c2aced6d056

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d4c9fb3-17d4-4695-858c-5c2aced6d056
  4th July 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b0cdd32f-33d3-4f09-80cc-521168c295c9
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d.json.