---
title: "Workforce management software"
ocid: "ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2022-01-25"
---

# Workforce management software

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60.json)

## Summary

The London Borough of Hackney has completed a public procurement process for "Workforce management software," specifically the provision of Verint Monet software designed for managing contact centre workforce. This procurement falls under the information technology industry, categorised as software package and information systems (CPV code: 48000000). The contract, awarded for a total value of £72,000, commenced on 3rd January 2022 and is set to run until 2nd January 2024. Although the tender period concluded on 3rd December 2021, this process employed an open procurement method, allowing for a broad range of suppliers to participate.

This award presents significant opportunities for businesses involved in software provision and IT services, particularly those offering innovative workforce management solutions. Suppliers, especially small and medium-sized enterprises (SMEs), are well-suited to explore future tenders from the London Borough of Hackney. By leveraging such contracts, these businesses can expand their market presence, contributing to the operational efficiency of public sector organisations within the UK.

## Notice

Provision of Verint Monet software to manage contact centre workforce

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e74457e7-f85c-49a6-ae4d-d993cb184fa4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2022 |
| Submission deadline | 3 Dec 2021 |
| Future notice date | Not specified |
| Award date | 23 Dec 2021 |
| Contract period | 3 Jan 2022 - 2 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,000 |
| Lots value | Not specified |
| Awards value | £72,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERINT SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Jan 2022 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e74457e7-f85c-49a6-ae4d-d993cb184fa4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e74457e7-f85c-49a6-ae4d-d993cb184fa4
  25th January 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60.json.