---
title: "Customer Research Partner"
ocid: "ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "RIVERSIDE"
published: "2023-02-13"
---

# Customer Research Partner

Buyer: RIVERSIDE  
Current stage: Tender  
OCID: ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0.json)

## Summary

The buying organisation, Riverside, has issued a tender for a Customer Research Partner in the services industry category. The procurement stage is currently active, with a deadline for tender submissions set for March 15, 2023. The contract is valued at £600,000 GBP and will start on June 1, 2023, lasting until May 31, 2026. The location for this contract is in the North West region of the United Kingdom.

This tender offers an opportunity for businesses, particularly those with expertise in customer satisfaction surveys, to partner with Riverside. Small and medium enterprises (SMEs) are encouraged to bid due to the suitability criteria set by the buying organisation. The open procedure procurement method allows for a transparent and competitive bidding process, offering a chance for businesses to establish a strategic partnership with Riverside for delivering bespoke work related to customer experience and perception surveys.

## Notice

The role of a Research Partner has been established to externally and independently collate and analyse our customers' views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team. The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are: - Customer Experience perception survey - Repairs transactional survey - Planned & cyclical maintenance transactional survey - Building Safety transactional survey - New Build survey - New Sales & Re-Sales survey - Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) Full details of the requirements can be found within Document B.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e22fd89-f5e0-48ab-b88e-c32e1978cd5e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2023 |
| Submission deadline | 15 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2023 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RIVERSIDE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 13 Feb 2023 at 17:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9e22fd89-f5e0-48ab-b88e-c32e1978cd5e
- 13 Feb 2023 at 17:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9e22fd89-f5e0-48ab-b88e-c32e1978cd5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e22fd89-f5e0-48ab-b88e-c32e1978cd5e
  13th February 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.riverside.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e480f5c-f5c0-4c29-8c36-8b2bd69d67c0.json.