---
title: "Debt Recovery Case Management System"
ocid: "ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2025-04-09"
---

# Debt Recovery Case Management System

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d

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## Summary

Sheffield City Council has awarded a contract for a Debt Recovery Case Management System to Civica UK Ltd. The aim of the system is to automate, manage, and streamline tasks associated with debt recovery cases, while adhering to regulations and improving service levels and the customer experience. The contract, valued at £56,900, was awarded directly as a Call Off from the CCS Framework RM6194 Back Office Software (BOS) and will cover the period from 11th April 2025 to 10th April 2027. The industry category for this procurement falls under Software Package and Information Systems, with the project being implemented in the Yorkshire and the Humber region.

This tender presents significant opportunities for businesses that specialise in software development, particularly those capable of providing comprehensive case management solutions. SMEs are especially encouraged to participate as the procurement is suitable for smaller enterprises. Companies with expertise in developing automated systems to improve operational efficiency and customer service within the public sector will find this contract particularly relevant for showcasing and growing their capabilities. This direct award method ensures a streamlined procurement process with a trusted supplier, potentially paving the way for more collaborative opportunities with Sheffield City Council.

## Notice

Automate, manage, streamline tasks and report any debt recovery case type, adhere to regulations, improve service levels and enhance the customer experience in a consistent way. The decision taken to award this contract was made on 02/04/2025. The contract award was made as a Call Off from CCS Framework RM6194 Back Office Software (BOS) using the Marketpalce catalogue search function which resulted in a single supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19e5119d-9de4-4542-8c5b-ba3bccbbc933 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2025 |
| Submission deadline | 26 Mar 2025 |
| Future notice date | Not specified |
| Award date | 2 Apr 2025 |
| Contract period | 10 Apr 2025 - 10 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,900 |
| Lots value | Not specified |
| Awards value | £56,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Apr 2025 at 10:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/19e5119d-9de4-4542-8c5b-ba3bccbbc933

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/19e5119d-9de4-4542-8c5b-ba3bccbbc933
  9th April 2025 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92412&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
  User / Company

## Notice URLs

- http://sheffield.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e4831fb-3534-47da-a016-c8b14ca3f55d.json.