---
title: "Live Well Service in Milton Keynes"
ocid: "ocds-b5fd17-6e4c1017-5e55-43d8-a6f2-1cd6051ac29b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e4c1017-5e55-43d8-a6f2-1cd6051ac29b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e4c1017-5e55-43d8-a6f2-1cd6051ac29b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e4c1017-5e55-43d8-a6f2-1cd6051ac29b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT"
published: "2018-11-13"
---

# Live Well Service in Milton Keynes

Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-6e4c1017-5e55-43d8-a6f2-1cd6051ac29b

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## Summary

The NHS Arden and Greater East Midlands Commissioning Support Unit has awarded a contract for the "Live Well Service in Milton Keynes", aimed at managing High Intensity Users of local ambulance services and A&E within the NHS Milton Keynes Clinical Commissioning Group (CCG) area. This health and social work services contract, valued at £905,300, is set to run from 1st October 2018 until 30th September 2021. The procurement was conducted through a direct method using a Single Tender Waiver, and the key procurement stage is now complete following the contract award on 30th September 2018.

This tender presents significant opportunities for businesses focused on health and social care, particularly those that provide community health services, social care support, mental health services, and healthcare coordination. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) will find this a suitable opportunity to engage, particularly those capable of delivering integrated support services for high-need populations. The initiative's success hinges on establishing robust networks and improving patient outcomes, which will be attractive for organisations looking to enhance community health resilience and offer innovative service solutions.

## Notice

Employment of a frequent user lead in Milton Keynes aims to deliver the following outcomes: * Effectively manage, coordinate and sign post High Intensity Users of the local ambulance service and A & E within the CCG footprint. * Reduce the activity High Intensity Users have on GP practices * Establish, utilise and coordinate multi-agency and existing professional services to negotiate an adequate reduction in 999 calls including connection with local communities, statutory and non-statutory agengies as required. * Co-ordinate the fortnightly HIU MDT Meetings * Demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls, which otherwise would have attended A&E, result in an admission. * Safely manage and coordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector. * Provide fertile commissioning intelligence across all providers and in doing so, lower the stigma associated with High Intensity Users. * Coordinate a replicable service which can be integrated and managed over the longer term across other providers. The objectives of the scheme are to:- Measurable: * Identify those at greatest risk of 999 calls, A&E attendance and non-elective admissions. * Proactively manage a rolling cohort of High Intensity Users using a truly personalised approach. * To coordinate, sign post and oversee other identified High Intensity Users * To coordinate the 2 weekly HIU MDT meetings * To provide training and support to other providers to ensure patients are empowered to take ownership of their health and well-being whilst decreasing their dependency upon unscheduled care services. * Reducing 999 calls * Reducing A&E attendances and avoidable emergency admissions More difficult to measure but essential: * Forming robust network of community health, social care, mental health and police to manage patients, creating true integrated working. * Providing a service driven by quality with positive human outcomes observed. * Act as a conduit to negotiate and de-escalate issues before a crisis occurs; a situation which has historically led to a destabilisation of their condition and resulting in a 999 call. * Improving communication and partnership working between those involved in patient care 24/7. * Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former High Intensity Users in order to shape future commissioning of service and/or demand/capacity planning * Empower patients to self-manage.to enable discharge and to switch them from negative to positive contributors of society. * Drive equality and patient voice. Additional information: Expected Outcomes: The key outcomes that the proposed service will deliver are: * Impact positively on reducing the amount of High Intensity Users emerging to replace those already managed * To support patients to flourish through improved lifestyle and well-being; this may include preparation for employment for some people. * A new culture of health coaching as a medium to deliver sustainable change. It is recognised that the latter two points of expected outcomes are more difficult to measure but they are essential outcomes if a culture change is to occur to lower the stigma associated with this cohort. This contract was awarded by utilising joint funds from the Department of Health (DH), that the Provider had sought. NHS Milton Keynes Clinical Commissioning Group (CCG) made the decision to part fund the contract via a Single Tender Waiver signed off by the CCGs governance process. The non-DH funding is provided by the CCG, Thames Valley Police and Milton Keynes University Hospital NHS Foundation Trust. This part of the funding has been agreed for year 1, but the split between stakeholders has not as of yet for year 2 and onward but the total amount will not change. Funding for Year 1: DH derived = PS207,000 CCG and other stakeholder funding = PS99,000 Funding for Year 2: DH derived = PS100,000 CCG and other stakeholder funding = PS199,000 Funding for Year 3: DH derived = PS40,260 CCG and other stakeholder funding= PS260,040 The contract would not have been possible without the funding that the Provider sought from the DH. This Contract Award notice is on behalf of NHS Milton Keynes CCG as the Commissioner responsible for the healthcare commissioning for the cohort of service users this service will see.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5ddaa2de-d0c3-420d-9266-b4bc88cb006f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2018 |
| Submission deadline | 30 Sep 2018 |
| Future notice date | Not specified |
| Award date | 29 Sep 2018 |
| Contract period | 30 Sep 2018 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £905,300 |
| Lots value | Not specified |
| Awards value | £905,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 6NB |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEOPLE POTENTIAL POSSIBILITIES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 13 Nov 2018 at 15:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5ddaa2de-d0c3-420d-9266-b4bc88cb006f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5ddaa2de-d0c3-420d-9266-b4bc88cb006f
  13th November 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.miltonkeynesccg.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e4c1017-5e55-43d8-a6f2-1cd6051ac29b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e4c1017-5e55-43d8-a6f2-1cd6051ac29b.json.