---
title: "TEN-2324-023 Voice of the Customer"
ocid: "ocds-b5fd17-6e8abea9-1889-403d-a2f4-212e39c77248"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e8abea9-1889-403d-a2f4-212e39c77248"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6e8abea9-1889-403d-a2f4-212e39c77248.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6e8abea9-1889-403d-a2f4-212e39c77248.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)"
published: "2024-03-19"
---

# TEN-2324-023 Voice of the Customer

Buyer: NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)  
Current stage: Award  
OCID: ocds-b5fd17-6e8abea9-1889-403d-a2f4-212e39c77248

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## Summary

The National Employment Savings Trust (NEST) has completed a procurement process for a contract titled "TEN-2324-023 Voice of the Customer", seeking research consultancy services. The contract, valued at £1,100,000 GBP, was awarded to Quadrangle. The procurement method used was selective with a call-off from a framework agreement. The tender period ended on November 3, 2023, and the contract is set to run from April 17, 2024, to April 16, 2027, benefiting businesses focusing on research consultancy services.

This procurement presents a growth opportunity for businesses specialising in research consultancy services to engage with NEST on an awarded contract. The successful supplier, Quadrangle, will be working with NEST on the Voice of the Customer (VoC) research, indicating a need for expertise in this area. The contract period spans over three years, allowing ample time for the supplier to deliver value and establish a strong business relationship with NEST.

## Notice

Contract for Nest's Voice of the Customer (VoC) research partner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8b6d2770-3b96-48f4-a56a-178127c1a10c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2024 |
| Submission deadline | 3 Nov 2023 |
| Future notice date | Not specified |
| Award date | 22 Nov 2023 |
| Contract period | 16 Apr 2024 - 16 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,100,000 |
| Lots value | Not specified |
| Awards value | £1,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL EMPLOYMENT SAVINGS TRUST (NEST) |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUADRANGLE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 19 Mar 2024 at 14:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8b6d2770-3b96-48f4-a56a-178127c1a10c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8b6d2770-3b96-48f4-a56a-178127c1a10c
  19th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6e8abea9-1889-403d-a2f4-212e39c77248. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6e8abea9-1889-403d-a2f4-212e39c77248.json.