--- title: "Critical Communications Infrastructure Framework" ocid: "ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP)" published: "2019-10-13" --- # Critical Communications Infrastructure Framework Buyer: YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP) Current stage: Tender OCID: ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd.json) ## Summary The Yorkshire and Humber Police Procurement (Y&HPP) has initiated a tender for the "Critical Communications Infrastructure Framework," which is aimed at replacing and enhancing critical communication technology for the North East Police & Fire Services. This procurement falls under the services category, specifically addressing communication and telecommunication systems, with a minimum contract value of £10 million and a total value of £50 million. The tender period is set to close on 25th November 2019, with the contract commencing on 3rd April 2020 and continuing for a duration of five years until 2nd April 2025. Interested suppliers should note that the procurement method is open, allowing broad participation in the bidding process. This tender represents a significant opportunity for businesses specialising in communication technology, software development, and systems integration services. Companies that provide Integrated Communication Control Systems, telephony infrastructure, call recording systems, and Customer Relationship Management systems will find this tender particularly relevant. Additionally, firms capable of supporting legacy systems during the transition period are encouraged to participate, as the framework will enable them to establish a long-term partnership with the police sector, potentially leading to further projects and growth in this critical industry. ## Notice The Police and Crime Commissioner for West Yorkshire (PCC) has identified a need to replace the below listed technology and have elected to establish a framework for a period of 5 years for the North East Police & Fire Services. It is intended that the framework will be established with one strategic partner to configure, implement and support the full end-to-end solution. The following systems are to be replaced/introduced: 1. Integrated Communication Control System (ICCS) 2. Telephony infrastructure (Critical Telephony) 3. Call recording system 4. Customer Relationship Management (CRM) system 5. Ongoing support and maintenance for legacy systems when the current support expires 6. Solution integration services to configure, implement and support the entire solution The above infrastructure is critical to the Force's ability to answer and respond to 999 and 101 calls. The telephony infrastructure allows the Force to receive 999 and 101 calls and route it to desks which agents are sat at. The ICCS system allows despatchers to task officers over the Airwave radio network and the call recording system ensures that all 999,101 and despatch communications are recorded in case they are needed for evidential purposes or for clarification on information that has been received. The CRM is used to capture all content in the organisation enabling the effective management of all face-to-face digital and telephony interactions. Support shall be needed for legacy systems whilst implementation progresses. Interested suppliers should note that the statement of requirement has been created based upon the West Yorkshire Police (WYP) requirements. Participating Authorities shall require their own proposal to be created based on their individual infrastructure, although the core components shall be the same. Further information can be obtained within the tender pack, bidders are encouraged to ensure they understand all aspects of the tender pack prior to submitting a bid. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8bbfa21-1836-449a-83aa-a6e0c4e65083 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Oct 2019 | | Submission deadline | 25 Nov 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Apr 2020 - 2 Apr 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP) | | Locality | WAKEFIELD | | Post town | Wakefield | | Postcode | WF1 1DL | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE45 Wakefield | | Local authority | Wakefield | | Electoral ward | Wakefield North | | Westminster constituency | Wakefield and Rothwell | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment - 48000000 - Software package and information systems ## Release History - 13 Oct 2019 at 15:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f8bbfa21-1836-449a-83aa-a6e0c4e65083 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f8bbfa21-1836-449a-83aa-a6e0c4e65083 13th October 2019 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29666&B=BLUELIGHT Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/36335 User / Company ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6ee72bb3-dee5-4f46-81ae-9020dca7e4fd.json.