--- title: "Torbay Independent Health Complaints Advocacy (IHCA) Service 2019" ocid: "ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253.json" source: "Contracts Finder" current_stage: "Award" buyer: "TORBAY COUNCIL" published: "2019-02-22" --- # Torbay Independent Health Complaints Advocacy (IHCA) Service 2019 Buyer: TORBAY COUNCIL Current stage: Award OCID: ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253.json) ## Summary The procurement tender titled "Torbay Independent Health Complaints Advocacy (IHCA) Service 2019" was initiated by Torbay Council, with a focus on delivering health and social work services in Torbay, located in the South West of England. The procurement process followed an open procedure, with the tender period closing on 31 January 2019. The total contract value is £100,000, with the awarded contract scheduled to commence on 1 April 2019 and conclude on 31 March 2021. The tender aims to provide advocacy support for individuals over the age of sixteen who are addressing complaints related to NHS services or NHS-funded services. This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) specialising in health and social advocacy services. Firms that have the capacity to navigate NHS regulations and possess experience in community support services would be particularly well-positioned to compete for this contract. Participation in this procurement could enable businesses to expand their portfolio within the health sector and enhance their visibility within the community by directly supporting individuals in need of advocacy services. ## Notice The Service purchased through this Contract will promote and provide an Independent Health Complaints Advocacy (IHCA) Service to support people over the age of sixteen (16), living in Torbay, with complaints in relation to NHS services or NHS funded services. This Service will also be available to people living elsewhere, who have accessed such services within Torbay, subject to agreement with their local health complaints advocacy service. The IHCA Service is required to meet the statutory regulations set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Please refer to the tender documents for full details. Additional information: In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then register an interest in the opportunity and download the Documents for completion and submission. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d788b002-9704-4b93-91d1-984f935df357 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Feb 2019 | | Submission deadline | 31 Jan 2019 | | Future notice date | Not specified | | Award date | 6 Feb 2019 | | Contract period | 31 Mar 2019 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | £93,200 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TORBAY COUNCIL | | Locality | TORQUAY | | Post town | Torquay | | Postcode | TQ1 3DR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK42 Torbay | | Local authority | Torbay | | Electoral ward | Tormohun | | Westminster constituency | Torbay | | Delivery location | TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SEAP ADVOCACY | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85000000 - Health and social work services - 98000000 - Other community, social and personal services ## Release History - 22 Feb 2019 at 15:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d788b002-9704-4b93-91d1-984f935df357 - 4 Jan 2019 at 11:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1ffcc276-71e1-463c-8b9c-107df485e355 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d788b002-9704-4b93-91d1-984f935df357 22nd February 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/1ffcc276-71e1-463c-8b9c-107df485e355 4th January 2019 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.torbay.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253.json.