---
title: "Tenant and Leaseholder Satisfaction Surveys 2023-24"
ocid: "ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2023-11-27"
---

# Tenant and Leaseholder Satisfaction Surveys 2023-24

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1

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## Summary

The London Borough of Newham has awarded a contract for Tenant and Leaseholder Satisfaction Surveys 2023-24 to Opinion Research Services Limited. The contract falls under the industry category of Research and Development Consultancy Services. The procurement method used was Competitive Quotation (Below Threshold), with a total contract value of £54,110. The contract period starts on October 23, 2023, and ends on August 23, 2024.

This tender presents an opportunity for businesses involved in research and development consultancy services to engage with public sector contracts. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly encouraged to participate. The London Borough of Newham is actively seeking innovative service providers to enhance tenant satisfaction and service delivery effectiveness.

## Notice

The London Borough of Newham (LBN) would like to commission a research provider to undertake its 2023-24 Tenant and Leaseholders Surveys, analyse and report on the results. The purpose of the surveys is to assess attitudes towards Newham and its managing agents as landlords, as well as to measure overall satisfaction with the services provided. The results of the surveys will be used for regulatory reporting, performance monitoring and comparison between providers, as well as to identify overall areas of strength and areas for improvement in the delivery of Newham's housing services. The Authority is using the Fusion Procurement Portal for the Procurement Process: https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195 ("the Procurement Portal").

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6bcacacf-7533-4866-b3de-8a5a6db554e8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2023 |
| Submission deadline | 29 Sep 2023 |
| Future notice date | Not specified |
| Award date | 18 Oct 2023 |
| Contract period | 22 Oct 2023 - 23 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £54,110 |
| Lots value | Not specified |
| Awards value | £54,110 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E15 3LX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | West Ham |
| Westminster constituency | West Ham and Beckton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73200000 - Research and development consultancy services

## Release History

- 27 Nov 2023 at 10:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6bcacacf-7533-4866-b3de-8a5a6db554e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6bcacacf-7533-4866-b3de-8a5a6db554e8
  27th November 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1.json.