--- title: "Customer Research Services" ocid: "ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SUTTON HOUSING PARTNERSHIP" published: "2018-10-25" --- # Customer Research Services Buyer: SUTTON HOUSING PARTNERSHIP Current stage: Tender OCID: ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69.json) ## Summary The Sutton Housing Partnership (SHP), an arms-length management organisation overseeing social housing in the London Borough of Sutton, is currently conducting a procurement process for "Customer Research Services." This procurement, classified under market and economic research services (CPV code 79300000), is in the open tender stage, with submissions due by 3rd December 2018. The contract is expected to commence on 1st April 2019 and will last until 31st March 2022. Bidders should operate in the services industry and can participate via the London Tenders e-portal. This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in essential research services within the social housing sector. Companies with expertise in customer satisfaction surveys, market research, and data analysis would be particularly well-suited to compete for this contract. By successfully winning this tender, organisations can establish partnerships with SHP and enhance their portfolio in the growing field of customer research within public services. ## Notice SUTTON HOUSING PARTNERSHIP (SHP) Sutton Housing Partnership is an arms-length management organisation (ALMO) responsible for the management of Local Authority social housing in the London Borough of Sutton. We manage approximately 6,000 rented properties plus a further 1,500 leasehold properties spread across the geographical area of the borough. GENERAL REQUIREMENTS We are now seeking quotations from suitably qualified organisations for the provision of a customer research service that enables us to understand our customers' views on the services we provide and our performance. The successful Service Provider will undertake the STAR survey of Tenants' and Leaseholders' as well as transactional (point of use) surveys for key service delivery areas which include Anti-Social Behaviour (ASB), Complaints, External Services, Major Works, Major Aids & Adaptations, New Tenants, and Responsive Repairs. The service is required to represent value for money whilst still being sufficiently large and accurate enough to enable SHP to rely upon the results. PROCUREMENT PROCESS Sutton Housing Partnership is tendering this quotation through the London Tenders e-tendering portal. In order to access the RFQ documentation, prospective bidders need to register their interest by going to https://www.londontenders.org/procontract/supplier.nsf All parts of this procurement exercise are carried out within the e-Portal, including the issue of the RFQ, responses to clarification questions, bidder's submissions, acceptance and rejection letters and contract award. Sutton Housing Partnership will not accept any proposals, queries or representations relating to this RFQ by any means other than through the electronic portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/831b3283-ca2d-473e-a4cc-21d3c13ffe75 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2018 | | Submission deadline | 3 Dec 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2019 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SUTTON HOUSING PARTNERSHIP | | Locality | SUTTON | | Post town | Sutton | | Postcode | SM1 4LE | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton | | Local authority | Sutton | | Electoral ward | Sutton Central | | Westminster constituency | Sutton and Cheam | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79300000 - Market and economic research; polling and statistics - 79310000 - Market research services - 79342311 - Customer satisfaction survey ## Release History - 25 Oct 2018 at 13:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/831b3283-ca2d-473e-a4cc-21d3c13ffe75 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/831b3283-ca2d-473e-a4cc-21d3c13ffe75 25th October 2018 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.londontenders.org/procontract/supplier.nsf - https://www.suttonhousingpartnership.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6f74bcc1-d810-462e-924c-44807fd28e69.json.