---
title: "24hr Telephone and Online Support"
ocid: "ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PORCHLIGHT"
published: "2023-03-20"
---

# 24hr Telephone and Online Support

Buyer: PORCHLIGHT  
Current stage: Award  
OCID: ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1

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## Summary

The buying organisation, Porchlight, is conducting a procurement process for a 24hr Telephone and Online Support service in the Health and social work services industry category. The procurement stage is in the award phase, with a contract value of £241,920.30 in GBP. The procurement method used is a Negotiated procedure without prior publication (above threshold), with a tender period ending on December 9, 2022, and a contract period starting on April 1, 2023, and ending on March 31, 2024. The service delivery addresses are located in the South East region of the United Kingdom.

This tender for the 24hr Telephone and Online Support service presents business growth opportunities for suppliers, especially SMEs and VCSEs. Businesses in the health and social work services sector are well-suited to compete for this contract. With a contract period extending to March 2028, successful bidders can establish long-term relationships with Porchlight and enhance their service provision experience within the targeted region. The competitive procurement process allows for the expansion and diversification of business operations and contributes to the growth of the supplier base in the identified industry category.

## Notice

The 24/7 telephone and online support service for the Kent and Medway population, offers information and support to people experiencing wellbeing and mental health distress. The service is marketed via links from the various health and social care partner websites and there has been a sustained "Release the Pressure" media campaign. The lines are to be operated 24 hours including weekends and bank holidays. The current delivery of the telephone and online support service is executed through a specific telephone number which the vulnerable users of these services are familiar with and on which they rely to receive these services. This number is owned by the current provider. The service was varied into Live Well Kent and Medway (LWKM) in 2018 and managed by LWKM strategic partner Shaw Trust. During procurement of LWKM the management of the service has been awarded to Porchlight. Porchlight intend to procure the service through a competitive process during this award period for the remainder of the LWKM contract (to March 2026 with an option to extend to March 2028). However to effectively run this procurement exercise time is needed to avoid disruption, maintain continuity and procure with the full information available. It is therefore essential that the current economic operator continues to provide these services on a short-term basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ef1ac0c-c497-451a-a1fa-9bc39f0e6b11 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2023 |
| Submission deadline | 9 Dec 2022 |
| Future notice date | Not specified |
| Award date | 10 Feb 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £241,920 |
| Lots value | Not specified |
| Awards value | £241,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PORCHLIGHT |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT1 2UA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Westgate |
| Westminster constituency | Canterbury |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MENTAL HEALTH MATTERS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Mar 2023 at 11:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ef1ac0c-c497-451a-a1fa-9bc39f0e6b11

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ef1ac0c-c497-451a-a1fa-9bc39f0e6b11
  20th March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1.json.