---
title: "NCG201006RFQ - Service Desk Solution **AWARD**"
ocid: "ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NCG CORPORATION"
published: "2021-04-20"
---

# NCG201006RFQ - Service Desk Solution **AWARD**

Buyer: NCG CORPORATION  
Current stage: Award  
OCID: ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e.json)

## Summary

NCG Corporation has completed the procurement process for a service desk solution under the title "NCG201006RFQ - Service Desk Solution" with a total contract value of £195,000. The procurement was initiated through a direct award method using the KCS framework for IT services, specifically consulting, software development, Internet, and support. The contract period runs from 8th November 2021 to 4th November 2023, with delivery addresses spanning various regions across England. The tender process concluded on 2nd November 2020, and the awarded contract was published on 20th April 2021.

This procurement presents a significant opportunity for businesses, particularly small and medium enterprises (SMEs), specialising in IT services and support solutions. Companies that can provide comprehensive service desk solutions with a focus on customer support and software development would be well-suited to compete. Engaging with the buyer, NCG Corporation, and understanding their operational needs may further enhance the business prospects for interested suppliers in this sector.

## Notice

NCG contracted with Softact for supply of a service desk solution via KCS framework SOFTWARE PRODUCTS & ASSOCIATED SERVICES 2 Y20011

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7d10d011-9c7e-463f-a39f-8e3dda92a889 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2021 |
| Submission deadline | 2 Nov 2020 |
| Future notice date | Not specified |
| Award date | 5 Nov 2020 |
| Contract period | 8 Nov 2020 - 4 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £195,000 |
| Lots value | Not specified |
| Awards value | £195,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NCG CORPORATION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE4 7SA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Apr 2021 at 13:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7d10d011-9c7e-463f-a39f-8e3dda92a889
- 14 Jan 2021 at 14:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94d66b3b-58c1-4323-a9d5-363b13a03ee5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7d10d011-9c7e-463f-a39f-8e3dda92a889
  20th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/94d66b3b-58c1-4323-a9d5-363b13a03ee5
  14th January 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ncgrp.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6feccaf3-b118-499e-aabd-0903a0ed590e.json.