---
title: "Customer Management System"
ocid: "ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2019-03-07"
---

# Customer Management System

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725.json)

## Summary

The Sheffield City Council is currently seeking suppliers for a Customer Management System, aimed specifically at enhancing the operations of Thornbridge Outdoors, an outdoor learning centre located in the Yorkshire and the Humber region. This procurement process is in the tender stage, with the deadline for submissions set for 21st March 2019. The contract, which will span four years commencing from 1st April 2019, is classified under the CPV code 48445000, designating it as a Customer Relation Management software package. The procurement method is open, allowing all eligible parties to participate in the bidding process.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in developing online software solutions tailored for customer management and communication. Businesses with experience in providing services to educational or outdoor activity organisations will be particularly well-suited to compete, given the specific requirements outlined by Sheffield City Council for an online system that supports multi-location access and efficient resource management.

## Notice

Thornbridge Outdoors, Sheffield City Council's outdoor learning centre requires an online system to manage bookings, customer communication, resources and staffing. We are looking for a system that has been designed to meet the needs of outdoor learning centres and is online based so it is accessible by all staff at multiple locations. We are looking to put a 4 year contract in place.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc115822-4e7e-4930-906a-e9561b8b4fd8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2019 |
| Submission deadline | 21 Mar 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2019 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 4PL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 7 Mar 2019 at 14:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dc115822-4e7e-4930-906a-e9561b8b4fd8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dc115822-4e7e-4930-906a-e9561b8b4fd8
  7th March 2019 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/ProjectManagement/ProjectDashboard?projectId=dc4e1f5d-e240-e911-80f3-005056b64545
  Advert

## Notice URLs

- https://www.sheffield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7025017c-61ea-4884-a5c2-319cf8476725.json.