---
title: "Call Logging Solution"
ocid: "ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST YORKSHIRE COMBINED AUTHORITY"
published: "2025-09-30"
---

# Call Logging Solution

Buyer: WEST YORKSHIRE COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37.json)

## Summary

The West Yorkshire Combined Authority has completed its procurement process and awarded a contract for a "Call Logging Solution" under the services category of the CPV classification "Software package and information systems." The procurement employed a selective method via a call-off from a framework agreement. The contract was awarded to INSIGHT DIRECT (UK) LTD for a term of three years, with an option for an additional 12-month extension, commencing on 16th September 2025 until 15th September 2029. This procurement is geographically targeted at the Yorkshire and the Humber region in the United Kingdom, with an initial tender period closing on 15th September 2024.

This procurement presents significant opportunities for business growth, particularly for small and medium enterprises (SMEs), as evidenced by the current supplier's classification as an SME. Businesses specialising in software solutions and information systems, particularly those capable of providing services within a framework agreement, are well-suited to compete in such tenders. The valued contract amounting to £32,996 over the initial duration emphasizes the potential financial benefits such opportunities can offer to vendors capable of delivering innovative call logging solutions tailored to the public sector.

## Notice

West Yorkshire Combined Authority has awarded a contract for a Call Logging Solution via the 2821-2022 Hardware Framework. The contract has been awarded for 3 years plus 1 optional 12 month extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56579d08-8404-4c14-9fde-00dc24625696 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2025 |
| Submission deadline | 14 Sep 2024 |
| Future notice date | Not specified |
| Award date | 14 Sep 2025 |
| Contract period | 15 Sep 2025 - 15 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,996 |
| Lots value | Not specified |
| Awards value | £32,996 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE COMBINED AUTHORITY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 2DE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Sep 2025 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56579d08-8404-4c14-9fde-00dc24625696

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/56579d08-8404-4c14-9fde-00dc24625696
  30th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37.json.