--- title: "LB Havering - Out of Hours Telephone Service" ocid: "ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ONESOURCE" published: "2020-09-18" --- # LB Havering - Out of Hours Telephone Service Buyer: ONESOURCE Current stage: Tender OCID: ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61.json) ## Summary Havering Council, through its buyer oneSource, is seeking tenders for the "LB Havering - Out of Hours Telephone Service". This service involves establishing an emergency call handling system available to residents of Havering, ensuring they can report various emergencies outside of normal hours. The contract is set for a duration of five years, starting on 1st April 2021, with a possible two-year extension. The deadline for tender submissions is 21st October 2020. The estimated value of the contract is £1,400,000, and it falls under the services category, specifically within the call centre industry, with operations based in London, United Kingdom. This tender presents a substantial opportunity for businesses in the call centre and telecommunications sectors, particularly those capable of delivering emergency call handling services. Companies that can provide an omni-channel approach, enhancing the current telephone-based service, would be particularly well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, aligning with the procurement's openness to a diverse range of service providers. ## Notice The provision to the delivery of an emergency 'Out of Hours' call handling service on behalf of Havering Council. This service is available to all residents in the borough. The Out of Hours service will make it easy for residents to report a wide range of emergencies outside of normal office hours. Whilst the service currently operates solely via telephone, we envisage an omni-channel operating model to be developed and rolled out in the future enabling residents to be able to report incidents using a variety of alternative channels. The contract will be for a period of 5 years with an option to extend for a further 2 years. It is intended that the contract will commence on 1st April 2021. Havering is located on the border of London and Essex. The borough has a rich cultural history and is home to around 250,000 people. The borough is diverse with both areas of affluence as well as pockets of deprivation. At its centre, is Romford, an area with excellent shopping facilities as well as a vibrant night time economy. Romford is actually visited by over 200,000 people per week. Additional information: This invitation to tender will be published on the capitalEsourcing portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ce12b7be-00c0-41b9-a3ce-e34e4473f380 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Sep 2020 | | Submission deadline | 21 Oct 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2021 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ONESOURCE | | Locality | ESSEX | | Post town | Romford | | Postcode | RM1 3BB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI5 Outer London - East and North East | | ITL 3 | TLI52 Barking & Dagenham and Havering | | Local authority | Havering | | Electoral ward | St Edward's | | Westminster constituency | Romford | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 18 Sep 2020 at 10:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ce12b7be-00c0-41b9-a3ce-e34e4473f380 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ce12b7be-00c0-41b9-a3ce-e34e4473f380 18th September 2020 - Opportunity notice on Contracts Finder - http://www.capitalesourcing.com Please find all the invitation to tender documents on the capitalEsourcing portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70314996-94e4-4bd3-8f1a-20db5b6a9e61.json.