---
title: "Apprenticeship Bundle 2 Lot 1 - Customer Service"
ocid: "ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2026-05-06"
---

# Apprenticeship Bundle 2 Lot 1 - Customer Service

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97.json)

## Summary

The procurement process, titled "Apprenticeship Bundle 2 Lot 1 - Customer Service", was conducted by H M Revenue & Customs (HMRC), headquartered in London, England. This tender involved providing Level 2 and Level 3 Customer Service apprenticeships under the CPV classification of adult and other education services. The procurement, tagged as selective and executed via a call-off from a framework agreement, reached its award stage, with the contract being awarded on 2nd October 2025. The contract, valued at £5,064,375, runs from the same date until 1st April 2031. The process had its retrospective award notice published on 6th May 2026 to fulfil record-keeping requirements.

This contract represents a substantial opportunity for businesses involved in training and education services, particularly those that offer apprenticeship schemes. The tender aligns well with entities capable of delivering customer service training across the UK. While the supplier, Babington Business College, was selected for this period, small and medium enterprises (SMEs) may find similar opportunities in future tenders, given the suitability criteria that highlight favourability towards such businesses. Engaging in such contracts can aid businesses in expanding their service offerings within the public sector education and training domain.

## Notice

To Provide HMRC with the following: Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071. This notice is being published retrospectively following a housekeeping review of procurement records. The contract was awarded in October 2025, and this notice is issued to ensure that the Contracts Finder record is complete.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bbbb13fe-e3ef-41ae-936f-bf83336d95a9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2026 |
| Submission deadline | 1 Sep 2025 |
| Future notice date | Not specified |
| Award date | 1 Oct 2025 |
| Contract period | 1 Oct 2025 - 1 Apr 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,064,375 |
| Lots value | Not specified |
| Awards value | £5,064,375 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BABINGTON BUSINESS COLLEGE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80400000 - Adult and other education services
- 80500000 - Training services

## Release History

- 6 May 2026 at 07:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bbbb13fe-e3ef-41ae-936f-bf83336d95a9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bbbb13fe-e3ef-41ae-936f-bf83336d95a9
  6th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70373318-a639-4111-a7b1-00a95172cf97.json.