---
title: "ITS201702 Analysis, Performance and BI in Contact Centre"
ocid: "ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2020-01-14"
---

# ITS201702 Analysis, Performance and BI in Contact Centre

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229.json)

## Summary

The Leeds City Council has completed a public procurement process for the project titled "ITS201702 Analysis, Performance and BI in Contact Centre". This initiative falls under the software package and information systems industry category and was located in Yorkshire and the Humber, United Kingdom. The procurement method used was a direct award, with an overall contract value of £73,420 GBP. The contract period spans from 1st June 2019 to 31st May 2020, highlighting that the award was made on 31st May 2019 and officially published on 14th January 2020.

This tender presents valuable opportunities for businesses involved in software analytics, performance marketing, and business intelligence systems. Companies specialising in customer data management and optimisation would be particularly well-suited to engage in similar future contracts. The capability to enhance customer interaction and provide effective solutions for public sector needs aligns well with SMEs seeking to expand their market presence in local government projects.

## Notice

The Council has procured an analytics performance marketing and business intelligence system to enable the Council to be able to assess customer contact, in real time, to improve both the customer experience and achieve cost savings for the Council by having the capability to use customer data quickly to enable both staff, the service partners and customer access to evaluate all contact points to improve and reduce contact and service delivery. This will mean that existing Customer Service Officers can be freed up to focus on more complex customer enquiries.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/018ea4fc-35c0-45a7-b480-9dde8fe4b46e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2020 |
| Submission deadline | 1 May 2019 |
| Future notice date | Not specified |
| Award date | 30 May 2019 |
| Contract period | 31 May 2019 - 31 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,420 |
| Lots value | Not specified |
| Awards value | £73,420 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 3DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Jan 2020 at 09:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/018ea4fc-35c0-45a7-b480-9dde8fe4b46e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/018ea4fc-35c0-45a7-b480-9dde8fe4b46e
  14th January 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.leeds.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229.json.