---
title: "Provision of E-procurement System Service Desk Support"
ocid: "ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2022-03-18"
---

# Provision of E-procurement System Service Desk Support

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc.json)

## Summary

The Department for Transport (DfT) has awarded a contract for the Provision of E-procurement System Service Desk Support to Accenture UK Limited. This award follows an open procurement method, in accordance with the Public Contract Regulations 2015. The contract, valued at £120,000, is set for a duration of 12 months, starting from 28th February 2022 and ending on 27th February 2023, with the option to extend for up to 12 additional months. The procurement is classified under the Helpdesk and support services category and the relevant delivery addresses include locations across the United Kingdom and other British territories.

This tender presents significant opportunities for businesses specialising in IT support and e-procurement services, especially small and medium-sized enterprises (SMEs). Companies that can demonstrate experience in service desk operations and have a solid understanding of e-sourcing tools will be well-positioned to compete. The DfT's ongoing implementation of the Jaggaer eProcurement tool signifies a continuing need for operational support, making it an ideal environment for businesses with expertise in technology-driven procurement solutions to expand their client base and enhance service offerings.

## Notice

This award notice details the award of contract for the provision of E-procurement System Service Desk Support to Accenture UK Limited by the Department for Transport following Open competition under the Public Contract Regulations 2015. This contract is awarded for a period of 12 months with two irrevocable Authority options to extend the duration by a period of 6 months (12+6+6).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f455c2b6-4ecf-4d05-9842-3c3f3d208c26 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 24 Jan 2022 |
| Future notice date | Not specified |
| Award date | 25 Feb 2022 |
| Contract period | 28 Feb 2022 - 27 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 18 Mar 2022 at 10:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f455c2b6-4ecf-4d05-9842-3c3f3d208c26
- 21 Dec 2021 at 16:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9e7cc38c-d7ae-4037-afc0-64d9297d30cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f455c2b6-4ecf-4d05-9842-3c3f3d208c26
  18th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/9e7cc38c-d7ae-4037-afc0-64d9297d30cf
  21st December 2021 - Opportunity notice on Contracts Finder
- https://dft.app.jaggaer.com
  Link to eSourcing Portal
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/03728fec-8da6-4eba-82a4-a2e43291f62b
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7074555e-4973-43cd-a871-eafd59f506bc.json.