---
title: "Interim contract for the provision of out-of-hours call services"
ocid: "ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "REGENDA LIMITED"
published: "2025-02-20"
---

# Interim contract for the provision of out-of-hours call services

Buyer: REGENDA LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673.json)

## Summary

The procurement process for the interim contract for the provision of out-of-hours call services has been completed. The buying organisation is REGENDA LIMITED, located in Liverpool, England. This procurement falls under the Telecommunications services industry category, specifically focused on the North West region of the United Kingdom. The process entered the award stage on 31 January 2025, with a contract period starting from 1 February 2025 to 31 January 2026. The procurement method used was a direct single tender action, as the value was below the threshold.

This tender offers opportunities for businesses focused on providing telecommunication and call services, especially during out-of-hours periods. The contract, valued at £61,000, has been awarded to Care Quality Services trading as FirstCall, a large supplier. This tender is notably suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), presenting a significant opportunity for business growth in these sectors. Businesses specialising in efficient and reliable telecommunications services can leverage such contracts to expand their client base and enhance their service offerings.

## Notice

The provision of assistance telephone call services during out-of-hours periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cce06602-ac61-4e94-bcdf-ad84de149eb6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2025 |
| Submission deadline | 31 Jan 2025 |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | 1 Feb 2025 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £61,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REGENDA LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L1 5AY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARE QUALITY SERVICES T/A FIRSTCALL |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 20 Feb 2025 at 12:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cce06602-ac61-4e94-bcdf-ad84de149eb6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cce06602-ac61-4e94-bcdf-ad84de149eb6
  20th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-707a5c47-1b06-4dc5-b174-09cdd88bd673.json.