---
title: "Telephony/Unified Communications Solution"
ocid: "ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MID DEVON DISTRICT COUNCIL"
published: "2021-09-07"
---

# Telephony/Unified Communications Solution

Buyer: MID DEVON DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1

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## Summary

The Mid Devon District Council is seeking a provider for a "Telephony/Unified Communications Solution" to modernise its communication systems amid the challenges posed by the Covid-19 pandemic. This procurement falls under the telecommunications services category and is currently in the award stage, having been published on 2nd September 2021. The deadline for submissions was 1st October 2021, with a contract period set from 4th January 2022 to 3rd January 2025. The estimated contract value is £250,000, with a minimum project value of £200,000. The procurement method employed for this tender is an open procedure, inviting various suppliers to participate.

This tender presents significant opportunities for businesses, particularly those specialising in telecommunications and IT solutions, to engage with the public sector. Companies experienced in cloud-based VOIP technologies and Unified Communications systems would be best positioned to compete effectively. As the council looks to enhance its infrastructure and integrate new technologies, SMEs and voluntary, community, and social enterprises (VCSEs) are encouraged to submit proposals, potentially benefiting from this modernisation initiative while strengthening their business presence in the public sector.

## Notice

Over the last 18 months Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with 1. radically changing our service delivery model 2. balancing shifting customer and staff expectations 3. modernising current working practices 4. maintaining financial sustainability. All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers. With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications. New technology is now available which is expected to reduce the overall call costs, and help leverage the introduction of new and less expensive equipment. We are also mindful of the planned retirement of the Public Switched Telephone Network (PSTN) by 2025. Our existing systems, whilst robust, need replacing and upgrading in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premise PBX and Meridian switch system with a cloud based VOIP solution. In the short-term any solution will need to integrate with our Avaya IPOCC contact centre. Skype for Business (SfB) is end of life 2021. This service is not currently externalized at MDDC. MDDC is licenced for MS365 (E3), so integration with MSTeams is an option for the future, so any potential supplier should take this into account and offer as an option if available. Currently staff at each of our sites are fairly fixed at certain desks for telephony and those working from home during the pandemic have had to rely on the use of mobiles. The cost of calls has escalated as a result. We operate out of various sites, so it is essential to ensure staff are able to move between sites whilst keeping their telephone number and functionality. Additional information: To access the documentation to collaborate in this opportunity you will need to visit the Advantage South West procurement portal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1838998a-4c56-4801-8f8d-d03be2df9538 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not applicable |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2021 |
| Submission deadline | 1 Sep 2021 |
| Future notice date | Not specified |
| Award date | 6 Sep 2021 |
| Contract period | 1 Nov 2021 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID DEVON DISTRICT COUNCIL |
| Locality | TIVERTON |
| Post town | Exeter |
| Postcode | EX16 6PP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Mid Devon |
| Electoral ward | Tiverton Castle |
| Westminster constituency | Tiverton and Minehead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTRACT NOT AWARDED |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 7 Sep 2021 at 09:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1838998a-4c56-4801-8f8d-d03be2df9538
- 2 Sep 2021 at 14:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e9f9bb9f-aeef-476b-9f6d-d3f9db026d6e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1838998a-4c56-4801-8f8d-d03be2df9538
  7th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e9f9bb9f-aeef-476b-9f6d-d3f9db026d6e
  2nd September 2021 - Opportunity notice on Contracts Finder
- http://www.advantageswtenders.co.uk/
  Advantage South West portal

## Notice URLs

- http://www.middevon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-707d00c6-1b93-4a92-8d74-804d2fb164b1.json.