---
title: "Future Service Delivery Contract (FSDC): Provision of Armed Forces Pay, Pensions and Military HR and Administrative Services"
ocid: "ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE, C&C, OTHER"
published: "2020-01-20"
---

# Future Service Delivery Contract (FSDC): Provision of Armed Forces Pay, Pensions and Military HR and Administrative Services

Buyer: MINISTRY OF DEFENCE, C&C, OTHER  
Current stage: Award  
OCID: ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4.json)

## Summary

The Ministry of Defence is seeking to establish a Future Service Delivery Contract (FSDC) for the provision of Armed Forces Pay, Pensions, and Military HR and Administrative Services. This contract, which falls under the services category and specifically relates to pension services, will be delivered in various locations, including the UK and overseas territories. The procurement process is currently in the award stage, having been completed on 6 December 2019, with the contract effective from 2 January 2020 and set to last until 31 May 2027. The total value of the contract is approximately £800 million.

This tender presents significant opportunities for businesses in personnel and payroll services, IT services, and administrative operations, particularly those that can support the modernisation and transformation of military HR services. Large companies with expertise in complex administrative and HR functions, especially those familiar with military or governmental contracting, would be well-suited to compete for this substantial contract. The diverse range of services needed may also allow opportunities for specialised subcontractors in related sectors.

## Notice

The FSDC will cover the Armed Forces and Veterans Defence Business Services (DBS) services that are currently outsourced, which at a high level consist of: a. A variety of personnel support services for the Royal Navy, Army and Royal Air Force, in the form of Joint Personnel Administration (JPA), which is the MOD's current Military Payroll and Expenses HR system, and Pensions; and b. The development and maintenance of a range of supporting Information System (IS) applications and elements of IS infrastructure. This FSDC contract will: a. Deliver the services in scope; b. Enable the radical transformation and modernisation of these services; and c. Continually develop change management and ways of working; Additional information: To view this notice, register as a supplier here: http://www.contracts.mod.uk/delta/signup.html?userType=supplier and search for the notice with reference 'UK-London: Administrative services for business operations.'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8ba9a0aa-bd58-4f27-af2f-0ab35ea26b46 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2020 |
| Submission deadline | 6 Dec 2019 |
| Future notice date | Not specified |
| Award date | 6 Dec 2019 |
| Contract period | 2 Jan 2020 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000,000 |
| Lots value | Not specified |
| Awards value | £294,190,913 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE, C&C, OTHER |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2HB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SHARED SERVICES CONNECTED |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66520000 - Pension services
- 72222300 - Information technology services
- 75112000 - Administrative services for business operations
- 79512000 - Call centre
- 79631000 - Personnel and payroll services
- 79900000 - Miscellaneous business and business-related services

## Release History

- 20 Jan 2020 at 12:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8ba9a0aa-bd58-4f27-af2f-0ab35ea26b46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8ba9a0aa-bd58-4f27-af2f-0ab35ea26b46
  20th January 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.contracts.mod.uk/delta/signup.html?userType=supplier

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70840ab0-3163-49b2-af75-63264935feb4.json.