---
title: "CRM Implementation Partner"
ocid: "ocds-b5fd17-70bf258a-b093-4cec-8f1f-530c9568559d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70bf258a-b093-4cec-8f1f-530c9568559d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70bf258a-b093-4cec-8f1f-530c9568559d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-70bf258a-b093-4cec-8f1f-530c9568559d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLOOD SERVICES SOUTH WEST"
published: "2019-01-11"
---

# CRM Implementation Partner

Buyer: BLOOD SERVICES SOUTH WEST  
Current stage: Award  
OCID: ocds-b5fd17-70bf258a-b093-4cec-8f1f-530c9568559d

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## Summary

The procurement process pertains to a contract awarded by Blood Services South West for the role of a CRM Implementation Partner. The contract, valued at £5 million, falls within the Software consultancy services industry category. Located in Bristol, England, the procurement was initiated through a selective process, whereby suppliers were invited to submit bids based on a pre-established framework agreement. The contract period commenced on 4th July 2018 and is set to conclude on 3rd July 2020. The award date was 5th June 2018, with the contract notice published on 11th January 2019.

This tender presents a significant opportunity for businesses specialising in software consultancy, particularly large-scale firms equipped to implement complex CRM systems. Companies with expertise in requirement capture, solution architecture, and software development will be well-positioned to compete. The contract’s complexities make it suitable for businesses with a robust capability in project management and technical delivery, allowing them to leverage their skills in a growing market segment.

## Notice

** Awarded contract ** NHSBT have engaged a supplier to support implementation of their CRM Platform to include requirement capture, solution architecture, design, development and implementation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/508140ef-2f4f-4a37-a8db-b595b31f12b0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2019 |
| Submission deadline | 20 Apr 2018 |
| Future notice date | Not specified |
| Award date | 4 Jun 2018 |
| Contract period | 3 Jul 2018 - 3 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLOOD SERVICES SOUTH WEST |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS34 7QH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Filton |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 11 Jan 2019 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/508140ef-2f4f-4a37-a8db-b595b31f12b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/508140ef-2f4f-4a37-a8db-b595b31f12b0
  11th January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70bf258a-b093-4cec-8f1f-530c9568559d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70bf258a-b093-4cec-8f1f-530c9568559d.json.