---
title: "Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "OLDHAM COUNCIL"
published: "2024-03-07"
---

# Out of Hours Call Handling Service

Buyer: OLDHAM COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487

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## Summary

The Oldham Council has issued a tender for an "Out of Hours Call Handling Service" to operate the out-of-hours statutory service for temporary accommodation queries in the United Kingdom's North West region. The procurement method is an open procedure (above threshold), with a contract period starting on June 1, 2024, and ending on May 31, 2025. The tender deadline for submission is April 10, 2024.

This tender opportunity by the Oldham Council is suited for businesses providing accommodation services, especially those experienced in handling out-of-hours services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) are encouraged to participate. The contract value is £240,000 in GBP, offering potential growth opportunities for service providers in this sector.

## Notice

Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries. The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers 'normal working' hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe556dc1-2d5d-4778-9de7-01193471a0eb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2024 |
| Submission deadline | 10 Apr 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2024 - 31 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OLDHAM COUNCIL |
| Locality | OLDHAM |
| Post town | Oldham |
| Postcode | OL1 1UT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Oldham |
| Electoral ward | Coldhurst |
| Westminster constituency | Oldham West, Chadderton and Royton |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98341000 - Accommodation services

## Release History

- 7 Mar 2024 at 16:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fe556dc1-2d5d-4778-9de7-01193471a0eb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe556dc1-2d5d-4778-9de7-01193471a0eb
  7th March 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.oldham.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70cf6437-4e20-4cf6-88c9-1af291cdd487.json.