--- title: "Customer Services Advisor (DB - 09/07/2021)" ocid: "ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2021-07-09" --- # Customer Services Advisor (DB - 09/07/2021) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2.json) ## Summary The Sandwell Metropolitan Borough Council is currently undertaking a public procurement process for the role of Customer Services Advisor, with a contract valued at £15,000. This tender, initiated on 9th July 2021, is being conducted through an open procedure below the threshold. The successful candidate will be required to work 37 hours per week at the Council's contact centre located at Roway Lane, Oldbury, starting as soon as possible. The deadline for submissions is set for 14th July 2021 at 12:00 noon, with the contract period commencing on 19th July 2021 and concluding on 19th September 2021. This tender presents a prime opportunity for businesses specialising in personnel supply services, particularly those with experience in customer service roles. Companies with expertise in providing temporary staffing solutions, especially those proficient in contact centre operations, would be well-suited to compete for this contract. The requirement for excellent communication and customer service skills, along with prior call centre experience, will be key differentiators during the evaluation process, thereby paving the way for businesses to expand their market presence within the public sector. ## Notice Customer Services Advisor Rate of Pay: ?10.83 Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We are looking for a Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative. Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry. We are looking for people who have a proven track record of dealing with the public in a customer services role. You will need to have: o Excellent customer services skills o Excellent telephone manner, clear communication skills, be an active listener. o Deal with diverse range of customers. o ICT skills with an attention to detail o Previous call centre experience is essential o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9.00am to 5.30pm, Monday to Friday No DBS is required for this role. This role is inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Wednesday 14 July 2021 at 12.00 noon Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d695eed4-b210-4b9f-9a3b-54068b2a39c5 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Jul 2021 | | Submission deadline | 14 Jul 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Jul 2021 - 19 Sep 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £15,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 9 Jul 2021 at 15:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d695eed4-b210-4b9f-9a3b-54068b2a39c5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d695eed4-b210-4b9f-9a3b-54068b2a39c5 9th July 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70ec6186-d0b1-4ce4-9872-a2632db2f0c2.json.