--- title: "CRM hosted software" ocid: "ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79.json" source: "Contracts Finder" current_stage: "Tender" buyer: "TAUNTON TOWN COUNCIL" published: "2026-05-22" --- # CRM hosted software Buyer: TAUNTON TOWN COUNCIL Current stage: Tender OCID: ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79.json) ## Summary Taunton Town Council is seeking suppliers for a hosted CRM, asset management, and mobile working system to enhance its local services across Taunton, Somerset, England. Classified under the software package and information systems industry category, this procurement process is at the tender stage with an open procedure. Interested parties have until June 17, 2026, to submit proposals. The contract, starting from August 1, 2026, is valued at up to £35,000 for a four-year period. The initiative aims to streamline asset management and service handling, consolidating multiple systems into a single reliable operational record. This tender presents substantial business growth opportunities for SMEs specialized in CRM and asset management solutions. Businesses proficient in providing configurable platforms adaptable to expanding council services are well-suited to compete. Implementing such a system allows successful bidders to demonstrate expertise through scalable solutions applicable in governmental and municipal contexts, potentially leading to long-term partnerships and further contracts within the public sector. ## Notice Purpose and Scope This specification sets out Taunton Town Council's requirements for a hosted CRM, asset management, and mobile working system for Council services. The requirements are expressed in functional and outcome-based terms. Suppliers should explain how their proposed solution meets, partially meets, exceeds, or does not meet each requirement, and should provide evidence from comparable local authority implementations where relevant. The initial contract term is one year, with optional annual renewal by the Town Council. The estimated value of the contract is less than GBP 20,000 including setup costs for the first year, Total possible contract available for four years at 30,000 GBP. The required system will support Council assets and services across Taunton. Current asset categories include Bins, Buildings and Structures, Defibrillators, Footpaths, Noticeboards, Parks and Play Areas, Signs, Speed Indicator Devices, Toilets, Trees, and further configurable categories. Detailed requirements are set out in the Requirements Matrix. Council Background and Current State Taunton Town Council is responsible for a broad and growing portfolio of local assets and services. Current customer contact, service, and asset information is held across multiple systems and records. These arrangements make it difficult to maintain a single version of the truth, report consistently, and provide clear updates where residents raise service requests. Objectives and Required Outcomes - Create a single trusted operational record for assets, customer contact, and service activity. - Improve ownership, visibility, and timeliness of Council service handling. - Enable operational staff and managers to work from consistent, current information. - Improve management information, accountability, and future service planning. - Provide a configurable platform that can support Council service expansion without unnecessary standalone systems. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44b5dc3b-930d-44b7-998b-c25cd33aef55 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 May 2026 | | Submission deadline | 17 Jun 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2026 - 31 Jul 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £35,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TAUNTON TOWN COUNCIL | | Locality | SOMERSET | | Post town | Taunton | | Postcode | TA1 9QQ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK62 Somerset | | Local authority | Somerset | | Electoral ward | Bishop's Hull & Taunton West | | Westminster constituency | Taunton and Wellington | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 22 May 2026 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/44b5dc3b-930d-44b7-998b-c25cd33aef55 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/44b5dc3b-930d-44b7-998b-c25cd33aef55 22nd May 2026 - Opportunity notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY171392 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.mytenders.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70f97f57-e449-4e5b-bc54-e3332f3cbb79.json.