---
title: "HMRC Customer Immersion Programme"
ocid: "ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-12-16"
---

# HMRC Customer Immersion Programme

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6.json)

## Summary

The H M Revenue & Customs has awarded a contract for the "HMRC Customer Immersion Programme" to DISCOVERY RESEARCH LIMITED. The procurement method used was selective, and the contract value is £90,000 GBP. The tender period ended on 13th October 2022, with the contract spanning from 28th November 2022 to 27th November 2025. This opportunity falls under the services category and is based in the United Kingdom.

This tender presents a business growth opportunity for small and medium enterprises (SMEs) in the market research services industry. Businesses specialised in supporting customer immersion activities could excel in providing the required expertise for HMRC's customer engagement initiatives. The contract duration offers a stable revenue stream over the next few years, making it an attractive opportunity for service providers looking to establish a long-term partnership with a key government organisation.

## Notice

The purpose of the Client's Customer Immersion Programme is to undertake Immersion activities (usually meeting customers face to face where they will be asked to discuss their experiences of interacting with HMRC. On occasion draft forms or letters, Lines to Take, guidance or communication leaflets may be shared) to better understand the experiences of HMRC customers. The Client requires the assistance of a specialist Supplier to support its recruitment of sample customers (the Client will detail the customer specification in its commissioning document or on occasion provide 'customer lists' from which the Supplier will recruit the sample customers needed) for 25 to 35 Immersion sessions per year and also provide wider expertise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc03332f-0921-4c3f-994c-c494287b9449 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2022 |
| Submission deadline | 13 Oct 2022 |
| Future notice date | Not specified |
| Award date | 11 Nov 2022 |
| Contract period | 28 Nov 2022 - 27 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DISCOVERY RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 16 Dec 2022 at 10:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc03332f-0921-4c3f-994c-c494287b9449

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc03332f-0921-4c3f-994c-c494287b9449
  16th December 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/54802759-80a4-40dc-b28b-9f93e8b80fd0

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-70f986f5-1de1-43a7-b608-6bab2ec965a6.json.