---
title: "British Council - Independent Complaints Review (ICR) Service"
ocid: "ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH COUNCIL"
published: "2016-11-18"
---

# British Council - Independent Complaints Review (ICR) Service

Buyer: BRITISH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b.json)

## Summary

The British Council is currently seeking services for an Independent Complaints Review (ICR) aimed at addressing complaints from a diverse range of customers, including individuals and businesses across more than 110 countries. This tender, classified under administrative services for business operations (CPV code 75112000), is in the active stage and was published on 1st June 2015, with a tender period closing on 24th June 2015. The contracting authority is located at 58 Whitworth Street, Manchester, England. The contract period is set to begin on 1st August 2015 and will last until 31st July 2018.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to expand their service offerings by engaging with a prominent global organisation. Those businesses with experience in handling complaints, providing administrative support and customer service solutions would be well-suited to compete. By partnering with the British Council, vendors can enhance their visibility in international markets and contribute to improving customer satisfaction on a global scale.

## Notice

The British Council's products and programmes are accessed by a wide range of customers, including individuals, organisations and businesses. Operating in more than 110 countries, the British Council's global customer service teams handle millions of enquiries each year, relating to all areas of the organisation's work. Complaints are also handled by these teams, and are mostly resolved at first contact. Where matters are more serious, complex or specific, a mature internal framework exists for the escalation of these complaints, and is applied wherever in the world they may have originated from. We now want to introduce the option for individuals, organisations and businesses to request independent complaint reviews

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b9286859-fe6b-4d0b-a347-ee451e6240e6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 24 Jun 2015 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2015 - 31 Jul 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6BB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b9286859-fe6b-4d0b-a347-ee451e6240e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b9286859-fe6b-4d0b-a347-ee451e6240e6
  1st June 2015 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/britishcouncil/aspx/Home
  British Council tendering portal - please access via the following link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-71148399-adc8-11e6-9901-0019b9f3037b.json.