---
title: "Service Now"
ocid: "ocds-b5fd17-711b9ddb-ac38-4082-a326-997c06faf2e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-711b9ddb-ac38-4082-a326-997c06faf2e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-711b9ddb-ac38-4082-a326-997c06faf2e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-711b9ddb-ac38-4082-a326-997c06faf2e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ONE HOUSING GROUP LIMITED"
published: "2021-04-22"
---

# Service Now

Buyer: ONE HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-711b9ddb-ac38-4082-a326-997c06faf2e2

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## Summary

ONE HOUSING GROUP LIMITED has completed a procurement process for the project titled "Service Now," aimed at providing reconfiguration and implementation services to enhance Customer Service and IT workflows. This tender falls under the information technology services category (CPV 72222300) and the contract was awarded to DXC UK International Holdings Limited. The procurement method used was a limited competitive quotation below the threshold, with a contract value of £145,926. The contract period spans from 9 December 2019 to 8 December 2022, and delivery is required in London and the South East of the United Kingdom.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) in the IT and consultancy sectors, specifically those specialising in software integration and IT service management. With the increasing demand for digital transformation in public services, businesses that can offer innovative solutions and efficient customer service improvements will be well-positioned to compete for similar contracts, thus driving growth and expanding their market share.

## Notice

Providing service now re - configuration and implementation for improved Customer Service and IT workflow across One Housing

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab5bc135-7783-44a4-a5e0-ca3468442dc7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2021 |
| Submission deadline | 1 Oct 2019 |
| Future notice date | Not specified |
| Award date | 16 Oct 2019 |
| Contract period | 9 Dec 2019 - 8 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £145,926 |
| Lots value | Not specified |
| Awards value | £145,926 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONE HOUSING GROUP LIMITED |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 0DL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DXC UK INTERNATIONAL HOLDINGS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72227000 - Software integration consultancy services

## Release History

- 22 Apr 2021 at 09:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab5bc135-7783-44a4-a5e0-ca3468442dc7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab5bc135-7783-44a4-a5e0-ca3468442dc7
  22nd April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-711b9ddb-ac38-4082-a326-997c06faf2e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-711b9ddb-ac38-4082-a326-997c06faf2e2.json.