---
title: "Out of hours contact centre contract"
ocid: "ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2023-05-17"
---

# Out of hours contact centre contract

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a.json)

## Summary

The award for the procurement process of "Out of hours contact centre contract" was granted to Agilisys by capitalEsourcing. The contract, valued at £429,122 in GBP, has a contract period from 4 November 2022 to 3 November 2023. The procurement method used was a Direct Award, and the main procurement category is services. The tender period ended on 2 November 2022, with the contract starting on 4 November 2022. The location for the delivery addresses is in London, United Kingdom (SW1E 6QP).

This contract presents an opportunity for businesses in the software package and information systems industry to grow and expand their operations. Organizations with expertise in providing out of hours contact centre services may find this tender well-suited for competitive participation. With a contract value of £429,122, businesses capable of meeting the service requirements and deadlines outlined in the procurement process stand to benefit from this award. Agilisys, the successful supplier, emerged as the chosen vendor for this contract, demonstrating their capability in delivering the required services.

## Notice

Direct Award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d40eb46a-ff4d-4ff4-97a1-14aa7eb853d3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2023 |
| Submission deadline | 2 Nov 2022 |
| Future notice date | Not specified |
| Award date | 4 Nov 2022 |
| Contract period | 4 Nov 2022 - 3 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £429,122 |
| Lots value | Not specified |
| Awards value | £429,122 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 May 2023 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d40eb46a-ff4d-4ff4-97a1-14aa7eb853d3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d40eb46a-ff4d-4ff4-97a1-14aa7eb853d3
  17th May 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a.json.