--- title: "SPECIALIST ENERGY ADVICE AND BOOKING SERVICE (SEABS)" ocid: "ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CROYDON COUNCIL" published: "2020-04-27" --- # SPECIALIST ENERGY ADVICE AND BOOKING SERVICE (SEABS) Buyer: CROYDON COUNCIL Current stage: Tender OCID: ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc.json) ## Summary Croydon Council is seeking suppliers for the "Specialist Energy Advice and Booking Service (SEABS)" under an open procurement process. This initiative falls within the services category and aims to provide energy advice to vulnerable residents in Croydon, supporting them in improving home energy efficiency and reducing bills. The contract will commence on the 2nd of June 2020 and runs for an initial period of three years, with a potential extension of up to one additional year. The tender period concludes on the 4th of May 2020, with a total contract value estimated at £10,000. This tender presents significant business opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in energy efficiency services or customer support. Companies capable of providing inbound call management, energy advice, and appointment scheduling would particularly benefit, as they can enhance the support available to vulnerable populations seeking assistance. Engaging with Croydon Council's initiative can help these businesses expand their networks and improve their service offerings in the energy sector. ## Notice Croydon Council requires a supplier for a specialist energy advice and booking service (SEABS) for the new Croydon Healthy Homes (CHH) service with experienced advisors/call handlers. They will manage an inward Freephone number open Monday to Friday 9am to 5pm (longer hours are desirable). The SEABs advisors/call handlers will be the first point of contact for vulnerable Croydon residents looking to improve the energy efficiency/thermal comfort of their homes and reduce their energy bills. They will ask appropriate questions to identify the range of support the resident is eligible for, and agree with the resident the most appropriate onward support package and book appointments. They will offer basic advice to the residents as part of the conversations. As well as inward telephone calls, the SEABS advisors/call handlers will contact residents who have self-referred (or been referred) to Croydon Healthy Homes through the online portal, by email or through paper referrals, and book repeat visits as requested by Croydon Healthy Homes advisors. The duration of the contract is 3 years, subject to the right of The Council (at its sole discretion) to exercise its right to extend the Contract by up to 1 year. The maximum length of the contract is therefore 4 years. Additional information: All Communications and access to the tender documents should be through The London Tenders Portal ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/69ffbb3e-87d6-483f-ad70-61fe56db61a9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Apr 2020 | | Submission deadline | 11 May 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jun 2020 - 1 Jun 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROYDON COUNCIL | | Locality | CROYDON | | Post town | Croydon | | Postcode | CR0 1EA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI62 Croydon | | Local authority | Croydon | | Electoral ward | Fairfield | | Westminster constituency | Croydon West | | Delivery location | TLI London, TLJ South East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 65 - Public utilities ### Codes - 48000000 - Software package and information systems - 65400000 - Other sources of energy supplies and distribution ## Release History - 27 Apr 2020 at 16:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/69ffbb3e-87d6-483f-ad70-61fe56db61a9 - 6 Apr 2020 at 10:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5881ac27-7ac2-430d-80ff-62701b355216 - 6 Apr 2020 at 10:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9dd22594-8fc8-4f24-bd12-51e25592a626 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/69ffbb3e-87d6-483f-ad70-61fe56db61a9 27th April 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/5881ac27-7ac2-430d-80ff-62701b355216 6th April 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/9dd22594-8fc8-4f24-bd12-51e25592a626 6th April 2020 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.croydon.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-71646054-408e-4cb4-9dcf-2b5b0d4f49dc.json.