---
title: "Automated Telephony Switchboard solution"
ocid: "ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "AYLESBURY VALE DISTRICT COUNCIL"
published: "2018-03-26"
---

# Automated Telephony Switchboard solution

Buyer: AYLESBURY VALE DISTRICT COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f

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## Summary

Aylesbury Vale District Council is seeking expressions of interest for the provision of an Automated Telephony Switchboard solution, aimed at enhancing customer services through advanced automated call handling. This procurement is classified under the "Switchboards" industry category and is currently in the planning stage, with a tender period ending on 3 April 2018. The contract is expected to commence on 18 June 2018, lasting up to two years until 17 June 2020. Interested parties should submit their expressions of interest via email to Rafael Oliveira Lima at rlima@aylesburyvaledc.gov.uk to receive the tender documentation following the deadline.

This tender provides significant opportunities for businesses in the technology and telecommunications sectors, particularly those offering innovative voice recognition, interactive voice response, and artificial intelligence solutions. Small and Medium Enterprises (SMEs) are encouraged to participate, given the direct procurement method employed as a single tender action. Businesses that excel in delivering customer service solutions and can offer state-of-the-art automated experiences would be particularly well-suited to compete in this procurement process, enabling them to expand their market presence through collaboration with the council.

## Notice

Expressions of Interest are being sought for the provision of Automated Telephony Switchboard Solution for an initial contract period of 2 years (subject to change). Aylesbury Vale District Council are seeking to enhance what they currently offer their customers through an automated switchboard. Our current switchboard already operates as straightforward call routing facility through automated voice recognition interaction. We are seeking to continue to automate on this call routing functionality and improve customer experience with a modern solution that utilises voice recognition, interactive voice responses and Artificial Intelligence. This should provide customers with a "state of the art" automated experience. The new switchboard shall provide automated answers to common queries from customers with a variety of self-serving options (information provision, place orders, pay bills, set-up direct debits, etc.). Please email your expression of interest to rlima@aylesburyvaledc.gov.uk by noon on Tuesday 03 April 2018. Tenderers will be contacted and provided with the Tender Documentation on 04 April 2018.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b3dd71ec-42ce-4436-b9c3-5515a1205b0c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2018 |
| Submission deadline | 3 Apr 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 17 Jun 2018 - 17 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AYLESBURY VALE DISTRICT COUNCIL |
| Locality | AYLESBURY |
| Post town | Hemel Hempstead |
| Postcode | HP19 8FF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Aylesbury North West |
| Westminster constituency | Aylesbury |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32540000 - Switchboards

## Release History

- 26 Mar 2018 at 15:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b3dd71ec-42ce-4436-b9c3-5515a1205b0c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b3dd71ec-42ce-4436-b9c3-5515a1205b0c
  26th March 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-71738228-3974-4497-b39c-a14aa22d373f.json.