---
title: "Freshworks - IT service management tool"
ocid: "ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WHG"
published: "2024-04-29"
---

# Freshworks - IT service management tool

Buyer: WHG  
Current stage: Award  
OCID: ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b.json)

## Summary

The buying organisation, whg, based in Walsall, United Kingdom, has awarded a contract for an IT service management tool to Freshworks Inc. The procurement process has reached the award stage, with a contract value of £88,128 in GBP. The contract period runs from March 31, 2024, to March 30, 2027, providing opportunities in the goods category.

This tender presents opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses in the software package and information systems industry, particularly those offering IT services, can leverage this contract to support their growth. The procurement method used was 'Other', with the tender period closing on March 29, 2024, at 23:59 GMT.

## Notice

whg has awarded a contract for IT service management tool to Freshworks.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/585e6c05-8292-4400-b990-67baea7763d6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2024 |
| Submission deadline | 29 Mar 2024 |
| Future notice date | Not specified |
| Award date | 29 Mar 2024 |
| Contract period | 31 Mar 2024 - 30 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £88,128 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WHG |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS1 1AB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | St Matthew's |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Apr 2024 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/585e6c05-8292-4400-b990-67baea7763d6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/585e6c05-8292-4400-b990-67baea7763d6
  29th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.whg.uk.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-718ff8d5-9c93-4a5d-9e48-cf45850c7e8b.json.