---
title: "ITEP0806 - ServiceNow Implementation Services"
ocid: "ocds-b5fd17-71993da3-dad8-4d65-beb3-1250e73097d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71993da3-dad8-4d65-beb3-1250e73097d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71993da3-dad8-4d65-beb3-1250e73097d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-71993da3-dad8-4d65-beb3-1250e73097d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2024-08-09"
---

# ITEP0806 - ServiceNow Implementation Services

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-71993da3-dad8-4d65-beb3-1250e73097d1

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## Summary

The procurement process for the contract titled "ITEP0806 - ServiceNow Implementation Services" was undertaken by National Highways, headquartered at 199 Wharfside Street, Birmingham, England. This contract falls under the industry category of Project Management Consultancy Services (CPV 72224000) and covers the delivery of services globally, including locations such as the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom. The procurement stage is now at the Award stage, with key dates including the end of the tender period on 12 July 2024, the contract start date on 15 July 2024, and the end date on 31 March 2025. The procurement method utilised was selective, specifically a call-off from a framework agreement.

This tender presents significant opportunities for business growth, particularly for small and medium enterprises (SMEs) specialising in IT service management and project management consultancy. The contract, valued at £2.6 million, aims to improve the availability and performance of National Highways' operational technology, thereby contributing to safer and more efficient motorway and trunk road network operations. SMEs with expertise in ServiceNow implementation and those capable of supporting data-driven decision-making are well-suited to compete. The awarded contract has been granted to UP3 Services Limited, an SME, indicating a supportive environment for small to medium-scale service providers.

## Notice

ITEP0806 - ServiceNow Implementation Services The outcomes that the proposal is seeking to achieve include improved availability and performance of National Highways' operational technology, which will support the safe and efficient operation of the motorway and trunk road network. The investment will also enable National Highways to make data-driven decisions, improve the efficiency and effectiveness of its operations, and deliver better services to customers and stakeholders.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dce80bff-e93e-4e75-bfc7-e312ac541644 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2024 |
| Submission deadline | 12 Jul 2024 |
| Future notice date | Not specified |
| Award date | 11 Jul 2024 |
| Contract period | 14 Jul 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,600,000 |
| Lots value | Not specified |
| Awards value | £2,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UP3 SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72224000 - Project management consultancy services

## Release History

- 9 Aug 2024 at 13:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dce80bff-e93e-4e75-bfc7-e312ac541644

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dce80bff-e93e-4e75-bfc7-e312ac541644
  9th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-71993da3-dad8-4d65-beb3-1250e73097d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-71993da3-dad8-4d65-beb3-1250e73097d1.json.