---
title: "Cloud Based Contact Centre"
ocid: "ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FIRST ARK GROUP"
published: "2021-04-22"
---

# Cloud Based Contact Centre

Buyer: FIRST ARK GROUP  
Current stage: Award  
OCID: ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f.json)

## Summary

The procurement process involves the First Ark Group, which is seeking solutions for a Cloud Based Contact Centre as part of their initiative to implement Unified Communication as a Service (UCaaS) and/or Contact Center as a Service (CCaaS). This award pertains to the telecommunications industry, specifically under the "Local area network" category. The contract, valued at £300,000, has been awarded following a selective procurement method and was published on 22nd April 2021, with a contract duration starting from 15th March 2021 and concluding on 15th June 2024. The delivery location for this procurement is in the North West region of the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in telecommunications, particularly those offering network infrastructure and related services. Enterprises with expertise in implementing contact centre solutions or providing telecommunication consultancy services would be well-suited to participate. Given the active award status, companies interested in similar projects should connect with the First Ark Group to explore collaborative ventures or future tender opportunities.

## Notice

Livv Housing have contracted for the implementation of Unified Communication as a Service (UCaaS) and/or Contact Center as a Service (CCaaS) solutions. This contract is a direct award from the PFH Telecommunication and Associated Services Framework (Lot 1a) thus the closing date and time entered for this notice are purely indicative as they are required information on the Contracts Finder form.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/13bd42c4-a6b5-49df-b246-a1c4d87273a6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2021 |
| Submission deadline | 14 Mar 2021 |
| Future notice date | Not specified |
| Award date | 14 Mar 2021 |
| Contract period | 15 Mar 2021 - 15 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST ARK GROUP |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L34 1PJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | St Michaels |
| Westminster constituency | Knowsley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL TELECOMS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32410000 - Local area network
- 32424000 - Network infrastructure
- 32430000 - Wide area network
- 32500000 - Telecommunications equipment and supplies
- 45314000 - Installation of telecommunications equipment
- 64200000 - Telecommunications services
- 71316000 - Telecommunication consultancy services
- 72710000 - Local area network services
- 72720000 - Wide area network services

## Release History

- 22 Apr 2021 at 13:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/13bd42c4-a6b5-49df-b246-a1c4d87273a6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/13bd42c4-a6b5-49df-b246-a1c4d87273a6
  22nd April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f.json.