--- title: "Kings College Hospital Patient Experience and Communication" ocid: "ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "KCH INTERVENTIONAL FACILITIES MANAGEMENT LLP" published: "2024-02-24" --- # Kings College Hospital Patient Experience and Communication Buyer: KCH INTERVENTIONAL FACILITIES MANAGEMENT LLP Current stage: Tender OCID: ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-71be840c-cb01-45e1-af4b-bca30f13a4b2.json) ## Summary KCH Interventional Facilities Management LLP, acting as the buying organization, has initiated a selective procurement process titled "Kings College Hospital Patient Experience and Communication" in the services industry category. The procurement stage is in the Tender phase, with a contract value of £405,000 and a deadline for tender submissions set for April 1, 2024. The contract period is scheduled to start on June 3, 2024, and run until May 31, 2027, promoting small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) involvement. The procurement method detailed for this opportunity is a Restricted procedure (above threshold), offering a chance for businesses to provide innovative solutions in enhancing patient experience within the healthcare facility located at KCH Business Park, London, SE5 9NY. This tender for the Kings College Hospital presents a valuable opportunity for businesses specialising in healthcare technologies, communication services, and patient engagement solutions to collaborate with the healthcare facility in advancing patient-centered care and satisfaction. Businesses well-suited to compete are those capable of delivering impactful solutions to optimize patient experience, communication, and satisfaction throughout the healthcare journey. By participating in this tender, businesses can contribute to shaping exemplary care and positive outcomes for patients, aligning with the Kings College Hospital Trust's mission of prioritizing patient-focused healthcare delivery. ## Notice Kings College Hospital is actively seeking innovative solutions to enhance patient experience within our healthcare facility. As we continue our commitment to providing exemplary care, we recognize the critical role that patient experience plays in shaping overall satisfaction and outcomes. Our aim is to collaborate with suppliers who can offer cutting-edge technologies, services, and expertise to optimize patient engagement, communication, and satisfaction throughout their healthcare journey. Whether through digital platforms or streamlined communication channels, we are eager to explore solutions that prioritize patient-centered care and contribute to positive experiences. Kings College Hospital Trust employs a web-based analysis and reporting system to administer patient experience surveys. The system, actively utilized by the Patient Experience Team, Patient Outcomes Team, and Volunteering Service, supports real-time collection of patient feedback. In addition to facilitating the nationally mandated Friends and Family Test (FFT), the system accommodates various ad-hoc and local surveys linked to key Trust quality priorities and strategies. The system plays a crucial role in delivering and reporting the Friends and Family Test (FFT), a component of the standard NHS Contract. FFT results are submitted monthly to NHS England, contributing to national statistics and benchmarking. Leveraging SMS and IVR, the Trust extensively employs text messages and telephone surveys to gather patient experience feedback through the Friends and Family Test Survey. Between October 2022 and September 2023, the number of eligible patients to participate in the Friends and Family Test was 1,680,812 with 179,024 responses recorded. The proposed contract duration is 5 years (3+1+1) and aligning with NHS terms and conditions is seen as a seamless match for the Trust's needs and industry standards. Suppliers interested in partnering with us to elevate patient experience are invited to partake in the tender opportunity to demonstrate their capabilities, track record, and commitment to delivering impactful solutions in this essential area of healthcare delivery. Join us in our mission to ensure that every patient receives the highest standard of care and leaves our facility feeling valued, supported, and empowered." Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cd4b0d3a-4d0d-444d-81cc-c9803c0039dc | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Feb 2024 | | Submission deadline | 1 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Jun 2024 - 31 May 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £405,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | KCH INTERVENTIONAL FACILITIES MANAGEMENT LLP | | Locality | LONDON | | Post town | South East London | | Postcode | SE5 9NY | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Herne Hill & Loughborough Junction | | Westminster constituency | Dulwich and West Norwood | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 24 Feb 2024 at 12:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cd4b0d3a-4d0d-444d-81cc-c9803c0039dc - 24 Feb 2024 at 12:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/631fb590-9d0d-445f-bb96-4b26a8aecd11 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cd4b0d3a-4d0d-444d-81cc-c9803c0039dc 24th February 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/631fb590-9d0d-445f-bb96-4b26a8aecd11 24th February 2024 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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