---
title: "ServiceNow Support and Maintenance"
ocid: "ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLOOD SERVICES SOUTH WEST"
published: "2019-01-11"
---

# ServiceNow Support and Maintenance

Buyer: BLOOD SERVICES SOUTH WEST  
Current stage: Award  
OCID: ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6.json)

## Summary

The Blood Services South West has completed the procurement process for its contract titled "ServiceNow Support and Maintenance," which involves hardware and software support for the NHS Blood and Transplant (NHSBT) blood management system. This contract falls under the IT services industry category and was awarded on 5th February 2018, with the contract spanning from 1st June 2018 to 20th June 2020. The procurement method used was selective, with the contract valued at £363,630 and the tender period having ended on 30th October 2017.

This awarded contract presents significant growth opportunities for large IT service providers, particularly those with capabilities in consulting, software development, and support. Businesses equipped to deliver similar services to the NHS and those with experience in public sector contracts would be well-positioned to compete in future tenders of this nature. The ongoing demand for high-quality IT support within healthcare opens avenues for firms looking to expand their portfolios in public procurement.

## Notice

**Awarded contract** Hardware and software support and maintenance to support NHSBT's blood management system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b884009f-5db8-4758-a423-6d881ea9f6f5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2019 |
| Submission deadline | 30 Oct 2017 |
| Future notice date | Not specified |
| Award date | 5 Feb 2018 |
| Contract period | 31 May 2018 - 20 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £343,630 |
| Lots value | Not specified |
| Awards value | £363,630 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLOOD SERVICES SOUTH WEST |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS34 7QH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Filton |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MCSA GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Jan 2019 at 14:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b884009f-5db8-4758-a423-6d881ea9f6f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b884009f-5db8-4758-a423-6d881ea9f6f5
  11th January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-71e04154-9063-41e3-9c77-721856ea3dc6.json.