---
title: "Report a Problem: Building a back-end case management system for Noise complaints"
ocid: "ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2021-02-16"
---

# Report a Problem: Building a back-end case management system for Noise complaints

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886.json)

## Summary

The London Borough of Hackney initiated a tender titled "Report a Problem: Building a back-end case management system for Noise complaints" aimed at enhancing their digital services for residents. This procurement process, classified under the industry category of "Digital offset systems," is currently marked as complete. The relevant deadlines include the tender period ending on 8 January 2021, with the awarded contract commencing on 8 February 2021 and concluding on 31 July 2021. The total contract value is £97,500, and it was awarded to the supplier Society Works - Fix my Street.

This tender presents a significant opportunity for businesses involved in digital service development and management, particularly those that specialise in back-end systems and public service applications. Small and medium-sized enterprises (SMEs) that focus on technology solutions for public sector operations would find this project well-suited to their capabilities, particularly those experienced in enhancing transparency and customer satisfaction in local government services.

## Notice

Hackney Council have moved to a single digital service to enable residents to report any problems across the Public Realm, track progress of resolutions and be alerted to the condition of the local environment. Most services are now live and the final two service areas are due to follow imminently. The aim is to improve transparency and customer satisfaction. https://reportaproblem.hackney.gov.uk/.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb9433a1-4e31-499f-9339-6aad42f46aba |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2021 |
| Submission deadline | 8 Jan 2021 |
| Future notice date | Not specified |
| Award date | 25 Jan 2021 |
| Contract period | 8 Feb 2021 - 31 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £97,500 |
| Lots value | Not specified |
| Awards value | £97,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIETY WORKS - FIX MY STREET |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30122100 - Digital offset systems

## Release History

- 16 Feb 2021 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb9433a1-4e31-499f-9339-6aad42f46aba

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb9433a1-4e31-499f-9339-6aad42f46aba
  16th February 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk
- https://reportaproblem.hackney.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886.json.