---
title: "For the provision of Visitor and Customer Tracking Research Services 2021"
ocid: "ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEE VALLEY REGIONAL PARK AUTHORITY"
published: "2021-01-14"
---

# For the provision of Visitor and Customer Tracking Research Services 2021

Buyer: LEE VALLEY REGIONAL PARK AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c

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## Summary

The Lee Valley Regional Park Authority is currently seeking proposals for the provision of Visitor and Customer Tracking Research Services in the recreational, cultural, and sporting services industry. This tender involves an open procurement process with a budget of £9,000, and submissions are due by 12:00 PM on 26th January 2021. The contract period is set to commence on 1st April 2021 and will continue until 31st March 2024. The services will need to be provided at locations across the Lee Valley, primarily in London, United Kingdom.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) experienced in customer feedback and satisfaction research. Businesses with expertise in visitor analytics, customer service enhancement, and market research would be particularly well-suited to compete. Successful firms will help the Authority monitor and improve visitor experiences, thus paving the way for potential long-term collaborations and growth in the field of public services research.

## Notice

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements. Lee Valley Regional Park Authority' objectives are: * To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year * To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. * Identify any issues or areas of improvement that customers have with any of our facilities or services * Provide summary reporting of research findings to operational managers Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e589dd97-a30a-4825-abcb-d6dab9d134b0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2021 |
| Submission deadline | 26 Jan 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEE VALLEY REGIONAL PARK AUTHORITY |
| Locality | MIDDLESEX |
| Post town | Enfield |
| Postcode | EN2 9HG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Whitewebbs |
| Westminster constituency | Enfield North |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 92 - Recreational, cultural and sporting services

### Codes

- 92000000 - Recreational, cultural and sporting services

## Release History

- 14 Jan 2021 at 13:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e589dd97-a30a-4825-abcb-d6dab9d134b0
- 12 Jan 2021 at 09:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e589dd97-a30a-4825-abcb-d6dab9d134b0
- 12 Jan 2021 at 09:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e589dd97-a30a-4825-abcb-d6dab9d134b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e589dd97-a30a-4825-abcb-d6dab9d134b0
  14th January 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/leevalley/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c.json.