---
title: "The Provision of a Customer Satisfaction Measurement and Reporting Solution"
ocid: "ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2025-02-13"
---

# The Provision of a Customer Satisfaction Measurement and Reporting Solution

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835.json)

## Summary

Crown Commercial Service (CCS) has completed the procurement process for "The Provision of a Customer Satisfaction Measurement and Reporting Solution". This project, classified under surveying services (CPV code 71355000), involves designing, implementing, and delivering a new customer and supplier satisfaction measurement system. The contract was awarded to KPMG LLP for a total of £3,735,250 GBP. The main areas of implementation include various regions across the United Kingdom, such as North East, North West, and London, as well as the Isle of Man, Guernsey, and Jersey. The open procedure procurement method was utilised, and the contract commenced on 30th March 2023, with an end date of 31st January 2026.

This tender offers significant opportunities for business growth, particularly for companies with expertise in customer satisfaction measurement and reporting solutions. Large scale enterprises, similar in scope and capacity to KPMG LLP, are well-suited to compete in this space given the comprehensive requirements outlined by CCS. By participating in such tenders, businesses can expand their portfolios and establish a strong presence in the public sector, providing critical services that enhance customer and supplier satisfaction measurement capabilities for government agencies.

## Notice

Crown Commercial Service (CCS) is seeking proposals for a single expert partner who has the capability and expertise to design, implement, deliver and embed a new customer and supplier satisfaction measurement, surveying and reporting solution for CCS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6872c3c-9762-4b84-a7f9-5d00bb062984 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2025 |
| Submission deadline | 23 Jan 2023 |
| Future notice date | Not specified |
| Award date | 26 Mar 2023 |
| Contract period | 29 Mar 2023 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,735,250 |
| Lots value | Not specified |
| Awards value | £3,735,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71355000 - Surveying services

## Release History

- 13 Feb 2025 at 11:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6872c3c-9762-4b84-a7f9-5d00bb062984
- 17 Apr 2023 at 09:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6872c3c-9762-4b84-a7f9-5d00bb062984

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6872c3c-9762-4b84-a7f9-5d00bb062984
  13th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/81fd2d59-e010-4da9-9fa2-6fd9d9e79cec
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4acfd0c4-a803-43dd-ad59-2e34df0ee60e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/66cd26dc-bbc0-4acf-935c-ee8e34de8e50

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835.json.