---
title: "ASC End to End Customer Journey Review"
ocid: "ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2026-02-17"
---

# ASC End to End Customer Journey Review

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6.json)

## Summary

The procurement process titled "ASC End to End Customer Journey Review" has been initiated by Suffolk County Council. This project focuses on the industry category of business services, specifically law, marketing, consulting, recruitment, printing, and security. Located in Suffolk, East of England, the process involves a selective procurement method through a call-off from the ESPO Consultancy Services framework, specifically LOT 4B. Key dates include the contract period starting on 9th February 2026 and ending on 8th August 2026. The tender's status is currently complete, with the award being active as of 9th February 2026.

This tender provides significant growth opportunities primarily for businesses specialising in consulting and business services, particularly those adept at reviewing customer journeys and developing strategic commissioning models and implementation plans. Small and medium-sized enterprises (SMEs) are considered suitable to compete within this framework despite the contract being awarded to Channel 3 Consulting, a large-scale organisation. The procurement process could target businesses with expertise in supporting individuals with mental health, learning disabilities, or autism, offering a chance to contribute to an essential review for Suffolk County Council.

## Notice

To review the end-to-end customer journey in Suffolk for individuals with mental health, learning disabilities and/or autism, and to develop a future vision, commissioning model, and implementation plan. This is a call off from ESPO Consultancy Services framework 664_25 LOT 4B

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0110b280-16f9-4eee-b5ed-392dd4a3c614 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2026 |
| Submission deadline | 29 Jan 2026 |
| Future notice date | Not specified |
| Award date | 9 Feb 2026 |
| Contract period | 9 Feb 2026 - 8 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | £350,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHANNEL 3 CONSULTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 17 Feb 2026 at 09:56 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0110b280-16f9-4eee-b5ed-392dd4a3c614
- 16 Feb 2026 at 14:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0110b280-16f9-4eee-b5ed-392dd4a3c614

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0110b280-16f9-4eee-b5ed-392dd4a3c614
  17th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-722995f2-2a66-46a6-985d-f2fe95f155a6.json.