--- title: "DIEM laboratory Software Maintenance and Support Contract" ocid: "ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PUBLIC HEALTH ENGLAND" published: "2017-04-12" --- # DIEM laboratory Software Maintenance and Support Contract Buyer: PUBLIC HEALTH ENGLAND Current stage: Tender OCID: ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2.json) ## Summary The procurement process involves Public Health England (PHE) seeking a provider for the "DIEM Laboratory Software Maintenance and Support Contract." This tender falls within the services industry category and is located at PHE's facilities in Chilton and Leeds, England. The procurement is currently at the tender stage, with a deadline for submissions on 23 April 2017. The contract is anticipated to commence on 1 May 2017 and will last for four years, concluding on 30 April 2021. The procurement method utilised is an open procedure, allowing a wide range of suppliers to participate. This tender represents a significant opportunity for businesses with expertise in software maintenance and support, particularly those with experience in handling industry-specific software packages related to radiation services. Organisations specialising in Microsoft technologies, database management, and emergency technical support will be well-positioned to compete for this contract. Given the nature of the work, companies with a proven track record in providing reliable and scalable IT support services are encouraged to consider bidding, especially those that can offer personnel familiar with gamma and neutron radiation environments. ## Notice Requirement Summary Public Health England (PHE) requires support for the DIEM Laboratory database system for its Health and Safety Executive approved Personal Dosimetry Service (PDS) based at PHE's Radiation Laboritries in Chilton. Potential suppliers should have staff with experience of working in building with sources of Gamma and Neutron radiation . The support package is to enhance and maintain business critical software which coordinates the PDS Laboratories at Chilton and Leeds and work will be a combination of remote based services and on site activities. The Support Service - description of Maintenance Days per Year (4 year contract) We expect the support team to provide a combination of emergency support days (likely to be on-site at PHE) and non-urgent support days to be scheduled at mutually convenient times. The anticipated volume of support are :- Year 1 18 Diem Support (days) and 2 Emergency Support (days), Year 2 16 Diem Support (days) and 2 Emergency Support (days), Year 3 14 Diem Support (days) and 2 Emergency Support (days), Year 4 14 Diem Support (days) and 2 Emergency Support (days) Service Availability - the support service is only required during office hours. New deployments are generally carried out at lunchtime to minimise impact on DORIS users. Technologies DIEM has been developed using the following technologies: Microsoft SQL Server Integration Services (SSIS) Entity Framework version4.4 and above C# .net framework 4.0 and above WPF SQL 2008 R2 and above All source code is version controlled using SVN. It is the responsibility of the support organisation to back-up the source code repository and to deliver to PHE a full set of source code whenever requested Support for DIEM will include the following activities: Bug fixes Small to medium enhancements (including estimating effort) Releasing new deployments/ upgrades Keeping documentation up to date Emergency response for urgent incidents Maintaining task list (deadlines, priorities, progress) and tracking progress Skills and Experience Required Proven experience of supplying services for a maintenance and support contract such as this Support personnel for DIEM who are sufficiently competent in the technologies used (and described above) to provide authoritative support to PHE PDS. Experienced personnel cover is provided to PHE PDS during supplier staff holidays, staff sickness and staff turnover. Proven experience of supplying and maintaining software that interfaces with machines/ancillary equipment. Ability to do a full restore of DIEM system onto a fresh Operating System installation (in case of hardware replacement). The support organisation should have an adequate pool of resources with significant experience of providing all the support and management tasks as described above; Experience of monitoring the performance of a database and reporting this to the PDS team Full specification please download and read the attached document. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fb0a49f0-2812-4af4-949d-f0754f97a51b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Apr 2017 | | Submission deadline | 23 Apr 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Apr 2017 - 30 Apr 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PUBLIC HEALTH ENGLAND | | Locality | LONDON | | Post town | North West London | | Postcode | NW9 5EQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI71 Barnet | | Local authority | Barnet | | Electoral ward | Colindale South | | Westminster constituency | Hendon | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48100000 - Industry specific software package - 72200000 - Software programming and consultancy services ## Release History - 12 Apr 2017 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fb0a49f0-2812-4af4-949d-f0754f97a51b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/fb0a49f0-2812-4af4-949d-f0754f97a51b 12th April 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5b36edce-f485-4546-8fc8-0269a1683fe2 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2.json.