---
title: "DWP Strategic Video Channels"
ocid: "ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-09-07"
---

# DWP Strategic Video Channels

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Planning  
OCID: ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c.json)

## Summary

The Department for Work and Pensions (DWP) is in the planning stage of a procurement process titled "DWP Strategic Video Channels". The procurement falls under the industry category of IT services, specifically consulting, software development, Internet, and support. The deadline for responses to the Request for Information (RFI) is Monday 18th September. The procurement method is a tender, and the contract period is from 1st December 2023 to 30th November 2027.

This tender by the DWP presents an opportunity for businesses in the IT services sector, particularly those involved in consulting, software development, and Internet services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate. Businesses that can provide flexible solutions for video calling services, including off-the-shelf packages and bespoke solutions, are well-suited to compete for this contract that aims to enhance digital communication channels for DWP and its customers.

## Notice

The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy multi-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings. The maturity of our customers' technical capability has been rapidly evolving, and DWP requires a flexible solution that can be used across different lines of businesses. As such, DWP is considering a range of flexible solutions from COTS to bespoke packages. Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement (NDA) will need to be signed and returned in order to receive the requirements along with a Request for Information questionnaire. Should a supplier have a pre-existing NDA with DWP then the details will need to be confirmed for validation. ** The deadline for the responses to the RFI is Monday 18th September. Suppliers may still register their interest before this date but no extensions will be granted.**

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/641a2cc5-23db-45e6-88f6-340d5f60d273 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | 8 Sep 2023 |
| Award date | Not specified |
| Contract period | 30 Apr 2024 - 30 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72212515 - Video conferencing software development services

## Release History

- 7 Sep 2023 at 09:48 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/641a2cc5-23db-45e6-88f6-340d5f60d273
- 7 Jul 2023 at 08:25 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/641a2cc5-23db-45e6-88f6-340d5f60d273

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/641a2cc5-23db-45e6-88f6-340d5f60d273
  7th September 2023 - Future opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-728de75d-e814-419e-b000-6369c280023c.json.