--- title: "Support and Maintenance of BFI's Unified Communications Platform - AWARD" ocid: "ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab.json" source: "Contracts Finder" current_stage: "Award" buyer: "BFI" published: "2020-02-26" --- # Support and Maintenance of BFI's Unified Communications Platform - AWARD Buyer: BFI Current stage: Award OCID: ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab.json) ## Summary The British Film Institute (BFI) is seeking support and maintenance for its Unified Communications Platform, which utilises Microsoft's Skype for Business 2015 Server, as part of an open procurement process. The award was completed on December 20, 2019, with the contract period extending from January 1, 2020, to December 31, 2020. The delivery address for this contract is 21 Stephen Street, London, W1T 1LN, and the procurement falls under the services category, specifically focused on IT software maintenance and technical support services. This tender presents a substantial opportunity for businesses specialising in technical support for communication technologies, particularly those with expertise in Skype for Business and associated systems. Companies that are proficient in providing break-fix incident support, have familiarity with service level agreements, and can deliver consultancy services would be particularly well-suited to compete for this contract. With the potential for ongoing engagement in providing consultancy and support services, this procurement could drive significant growth for SMEs in the IT services sector. ## Notice The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft's Skype for Business 2015 Server. The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration. The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice. The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC's for external voice calls via SIP, and integrates with Microsoft Exchange 2010. In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business. The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA's with any vendors involved in our deployment (e.g. Microsoft). Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism). At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 - 18:00. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/749bfe3b-bc1e-4ad9-b969-53357dc3daed | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Feb 2020 | | Submission deadline | 10 Dec 2019 | | Future notice date | Not specified | | Award date | 20 Dec 2019 | | Contract period | 1 Jan 2020 - 31 Dec 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £12,900 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BFI | | Locality | LONDON | | Post town | West London | | Postcode | W1T 1LN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Bloomsbury | | Westminster constituency | Holborn and St Pancras | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | RISUAL | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72267100 - Maintenance of information technology software - 72611000 - Technical computer support services ## Release History - 26 Feb 2020 at 11:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/749bfe3b-bc1e-4ad9-b969-53357dc3daed ## Documents - https://www.contractsfinder.service.gov.uk/Notice/749bfe3b-bc1e-4ad9-b969-53357dc3daed 26th February 2020 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab.json.