---
title: "CRM - Replacement Contract"
ocid: "ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FCA"
published: "2025-07-08"
---

# CRM - Replacement Contract

Buyer: FCA  
Current stage: Award  
OCID: ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e.json)

## Summary

The Financial Conduct Authority (FCA) has successfully completed the procurement process for a new CRM - Replacement Contract, valued at £32,027,381.44. This service contract falls under the Customer Relation Management software package category and demonstrates a commitment to industry-specific solutions within the services sector. Encompassing a substantial contract period from 21 July 2025 to 20 July 2030, this selective procurement was executed as a call-off from a framework agreement. The buying organisation is based in London, UK, and the procurement process has recently progressed to the award stage, marking the successful supplier as Salesforce UK Limited.

This contract presents significant opportunities for businesses specialising in providing tailored CRM solutions within the framework agreement context, although it may not be directly suitable for SMEs or VCSE entities. The selective nature of the procurement method indicates chances for well-established businesses with a proven track record in CRM technology to deliver innovative solutions that align with FCA's operational objectives. Competing within this market could bolster a company's portfolio and enhance its reputation for working with large-scale financial institutions in a prominent metropolitan area like London.

## Notice

CRM contract for an initial term of five years with a further five years potential extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/613e02ea-0ae4-4a40-acd0-75cf24d9d8c3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2025 |
| Submission deadline | 31 Mar 2025 |
| Future notice date | Not specified |
| Award date | 3 Jul 2025 |
| Contract period | 20 Jul 2025 - 20 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,027,381 |
| Lots value | Not specified |
| Awards value | £32,027,381 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FCA |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 8 Jul 2025 at 09:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/613e02ea-0ae4-4a40-acd0-75cf24d9d8c3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/613e02ea-0ae4-4a40-acd0-75cf24d9d8c3
  8th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e.json.