---
title: "Provision of Automated Intelligent enabled Telephony and Searchbot Service"
ocid: "ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HULL CITY COUNCIL"
published: "2020-12-14"
---

# Provision of Automated Intelligent enabled Telephony and Searchbot Service

Buyer: HULL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d.json)

## Summary

The procurement process involves Hull City Council as the contracting authority, seeking suppliers for the "Provision of Automated Intelligent enabled Telephony and Searchbot Service." This contract falls under the services industry category, specifically focusing on interactive voice response software. The procurement method used is selective, with the tender period having ended on 3rd November 2020. The contract is set to last from 4th November 2020 until 3rd November 2023, with a total contract value of £195,504. The related services are intended to reduce call volumes while directing customers efficiently to the information they require.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) with expertise in AI technologies and telephony services. Businesses that specialise in automated solutions or customer service enhancements are particularly well-suited to compete for such contracts. The successful bidder, INFORM COMMUNICATIONS LTD, demonstrates the type of company that could effectively deliver these services, suggesting that other enterprises with similar capabilities could actively seek to engage in future procurement opportunities offered by Hull City Council.

## Notice

The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0333cb3c-c2b2-4bcc-8dfc-ce509504caf4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2020 |
| Submission deadline | 3 Nov 2020 |
| Future notice date | Not specified |
| Award date | 4 Nov 2020 |
| Contract period | 4 Nov 2020 - 3 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £195,504 |
| Lots value | Not specified |
| Awards value | £195,504 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HULL CITY COUNCIL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 2AG |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48512000 - Interactive voice response software package

## Release History

- 14 Dec 2020 at 10:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0333cb3c-c2b2-4bcc-8dfc-ce509504caf4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0333cb3c-c2b2-4bcc-8dfc-ce509504caf4
  14th December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d.json.