---
title: "HPE support and maintenance agreements - AWARD"
ocid: "ocds-b5fd17-72bd0d77-703d-4755-9417-a18963ba1a0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-72bd0d77-703d-4755-9417-a18963ba1a0b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-72bd0d77-703d-4755-9417-a18963ba1a0b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-72bd0d77-703d-4755-9417-a18963ba1a0b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2025-03-07"
---

# HPE support and maintenance agreements - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-72bd0d77-703d-4755-9417-a18963ba1a0b

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## Summary

Sandwell Metropolitan Borough Council has awarded a contract to Dynamic Technologies Europe Ltd for the renewal of four HPE support and maintenance agreements. This procurement process, classified within the servers industry category, took place in Oldbury, West Midlands. The award stage of the procurement concluded on 7th March 2025 with key deliverables to be fulfilled from 1st April 2025 to 31st March 2026. The renewal quotations were sought to ensure continued service provision from HPE, with a requirement for direct HPE support encompassing essential onsite engineering assistance, replacement parts, and general technical guidance.

This tender offers significant opportunities for businesses specialising in HPE support and maintenance services, particularly those capable of providing comprehensive technical support directly linked to HPE. Enterprises equipped to fulfil these specific requirements can benefit from long-term contracts and robust cooperation with public sector entities. The open procurement method adopted in this scenario enables various competitive small and medium enterprises to participate, provided they can ensure direct HPE backing. This consistency in high-quality service delivery can accelerate business growth and establish a reputable standing in the ICT service industry.

## Notice

ICT Services of Sandwell Metropolitan Borough Council wishes to extend four HPE support and maintenance agreements which are due to expire on the 31st March 2025. To maintain service provision, ICT Services are now inviting HPE resellers to submit a renewal quotation for period 1st April 2025 to 31st March 2026. Existing Service Agreement details: If you are interested in submitting a quotation, please send a project correspondence to the portal to request the agreement ID's and serial numbers document. Below is a summary of the four agreements (in the format Document ID, Number of servers, Product): 1, 1 , 843374-425 2, 2, 843374-425 3, 3, 843374-425 4, 24, 755258-B21 The level of cover being requested is: HPE Tech Care Essential SVC to include onsite engineering support, replacement parts, technical support and general technical guidance. Key points to take into consideration when completing the tender response. o It is a key requirement that the support and maintenance agreement is backed to HPE and that ICT Services can continue to raise incidents and service requests directly with HPE in full for each service agreement. Any proposals not utilising direct HPE support will be rejected. Q. Is the hardware and software support in your proposal backed directly to HPE? [YES|NO] o Please provide one single quotation covering all four agreements. o Each quotation needs to be linked to the correct HPE agreement number and sub-total for that quotation with a final total covering all four agreements. o We do not want to consolidate all four agreements into a new single agreement ID for logistical reasons.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d07e880-4943-4b61-a924-bf2c16860e66 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2025 |
| Submission deadline | 20 Feb 2025 |
| Future notice date | Not specified |
| Award date | 7 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £27,503 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DYNAMIC TECHNOLOGIES EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48800000 - Information systems and servers
- 48820000 - Servers
- 48821000 - Network servers
- 48822000 - Computer servers
- 72100000 - Hardware consultancy services

## Release History

- 7 Mar 2025 at 11:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d07e880-4943-4b61-a924-bf2c16860e66

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d07e880-4943-4b61-a924-bf2c16860e66
  7th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

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