--- title: "Service Management Partner" ocid: "ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WEST YORKSHIRE COMBINED AUTHORITY" published: "2020-07-13" --- # Service Management Partner Buyer: WEST YORKSHIRE COMBINED AUTHORITY Current stage: Tender OCID: ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e.json) ## Summary The West Yorkshire Combined Authority is currently seeking a Service Management Partner under the active tender titled "Service Management Partner". This contract, classified under the IT services sector, involves consulting and expertise in the ITIL framework. The tender period is open until 10th August 2020, with an estimated contract value of £150,000 and a minimum value of £140,000. The expected contract duration starts on 14th September 2020 and ends on 13th September 2021, with responsibilities centred around service management techniques and strategic implementation. This tender presents an opportunity for businesses specialising in IT consultancy, service management, and agile project management methodologies, particularly those familiar with the ITIL and PRINCE2 frameworks. Businesses that can demonstrate adaptability and a pragmatic approach to service delivery will be well-suited to compete. Potential suppliers should leverage their expertise to engage with senior authority personnel, and ensure they can provide quick, impactful results in managing ICT services efficiently. ## Notice WYCA is looking for a Service Management Partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the Service Management Partner will provide PRINCE2 management, the Combined Authority will provide a Project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within three weeks of the project commencing which will require sign-off from the ICT Management Board which this project reports to. Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the Service Management Partner will confidently lead workshops with heads of service and directors whilst closely involving ICT Services staff. Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner's direction. It is important that the Service Management Partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management. Additional information: To register click the following link and then click the 'Register' button - https://in-tendhost.co.uk/westyorkshireca/aspx/Home . When quotes/tenders become available, hover over 'Tenders' then 'Current'. Scroll down to the project and click 'View Details' and then 'Express interest'. There will be a tab called 'Quotation/Invitation to tender' and from here you will be able to download the documents. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jul 2020 | | Submission deadline | 10 Aug 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 13 Sep 2020 - 13 Sep 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST YORKSHIRE COMBINED AUTHORITY | | Locality | WEST YORKSHIRE | | Post town | Leeds | | Postcode | LS1 2DE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 13 Jul 2020 at 16:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 - 13 Jul 2020 at 16:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 - 13 Jul 2020 at 15:59 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 - 13 Jul 2020 at 15:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 - 13 Jul 2020 at 15:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 - 13 Jul 2020 at 15:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/10b727ff-d850-4344-8de6-2dc8e0230a00 13th July 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/westyorkshireCA/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.westyorks-ca.gov.uk - https://in-tendhost.co.uk/westyorkshireca/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-72cf0e67-d012-46c2-8ddb-2a5c2707fa8e.json.