---
title: "ITSM Tool"
ocid: "ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ADVISORY, CONCILIATION AND ARBITRATION SERVICE"
published: "2024-07-29"
---

# ITSM Tool

Buyer: ADVISORY, CONCILIATION AND ARBITRATION SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84

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## Summary

The Advisory, Conciliation and Arbitration Service (ACAS) has completed the procurement process for an IT Service Management (ITSM) tool aimed at enhancing customer service and user request management. The awarded contract, with a value of £400,000 GBP, falls under the industry category of Software package and information systems (CPV: 48000000). The procurement was conducted through a call-off from a framework agreement using a selective procurement method. The contract spans from 15th July 2024 to 14th July 2028 and the primary location for the service delivery is the United Kingdom.

This tender presents substantial opportunities for businesses in the IT services sector. Small and Medium-sized Enterprises (SMEs) are particularly well-suited for such contracts, given the suitability criteria outlined by ACAS. IT firms specialising in customer service solutions and user request management tools have the potential to grow significantly by securing similar public sector contracts. HALO Service Solutions Ltd, a SME, has been awarded this contract, highlighting the preference for companies that can deliver specialised IT services efficiently.

## Notice

ITSM tool to improve customer service and user request management,

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5b2f9f95-47a4-49fb-90f1-c4ac1e3a7488 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2024 |
| Submission deadline | 20 Jun 2024 |
| Future notice date | Not specified |
| Award date | 7 Jul 2024 |
| Contract period | 14 Jul 2024 - 14 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ADVISORY, CONCILIATION AND ARBITRATION SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0TL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Jul 2024 at 09:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5b2f9f95-47a4-49fb-90f1-c4ac1e3a7488

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5b2f9f95-47a4-49fb-90f1-c4ac1e3a7488
  29th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84.json.