---
title: "PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD"
ocid: "ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2021-06-23"
---

# PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb

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## Summary

The Birmingham City Council has awarded a contract titled "PQ0243 - Emergency Duty Team Out of Hours Call Answering Service" for the provision of emergency cover for children's social care outside regular hours. This service, critical for children's welfare, operates Monday to Friday from 17:15 to 08:45, with additional coverage on weekends and bank holidays. The contract commenced on 1st April 2021 and will run until 31st March 2024, under an open procurement method. Interested suppliers were required to submit their quotations by noon on 19th February 2021 through the e-tendering system hosted on In-tend, located in the West Midlands region of the UK.

This contract creates significant opportunities for businesses that specialise in call handling and support services, particularly those with experience in social work or emergency response. Small and medium-sized enterprises (SMEs) that can demonstrate effective operational capabilities and have a proven track record of similar services are encouraged to explore similar tenders. Engaging in such contracts can enhance their market presence and contribute to community welfare provisioning.

## Notice

The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2668d57e-2545-451c-a379-a1aa3186eede |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2021 |
| Submission deadline | 19 Feb 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B4 7DJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELVEN LTD T/A MPLCONTACT |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 64210000 - Telephone and data transmission services
- 64211000 - Public-telephone services
- 64211100 - Local telephone services
- 64213000 - Shared-business telephone network services
- 64214000 - Dedicated-business telephone network services
- 64214200 - Telephone switchboard services
- 71356300 - Technical support services
- 72253000 - Helpdesk and support services
- 79500000 - Office-support services
- 79511000 - Telephone operator services
- 79512000 - Call centre
- 85300000 - Social work and related services
- 85310000 - Social work services
- 85321000 - Administrative social services

## Release History

- 23 Jun 2021 at 23:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2668d57e-2545-451c-a379-a1aa3186eede

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2668d57e-2545-451c-a379-a1aa3186eede
  23rd June 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb.json.